Customer Service and Business Development Coordinator Cooper Auto Group Corporate
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Job Location:
Edmond, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
2024 USA Today Top Workplace!
We have immediate openings at our corporate Business Development Center in Edmond OK for Customer Service Representatives responsible for developing relationships and scheduling service department appointments. The Business Development Center supports all eight of our dealerships in the OKC metro area representing Chevrolet GMC Cadillac BMW Mini Ford Lincoln Hyundai and Chrysler Dodge Jeep Ram manufacturers. Position responsibilities include but are not limited to:
- Handle inbound and outbound service client calls in an upbeat friendly and helpful manner to assist the client in making appropriate service related appointments.
- Determine client transportation needs while their vehicle is being serviced.
- Transfer calls to appropriate service personnel as necessary.
- Answer basic questions regarding warranty and schedule appropriate service appointment to resolve the issue.
- Document all calls and client information on CRM software.
Qualifications :
- Experience is not required but customer service skills developed through experience in retail call center and sales environments is preferred.
- Automotive service experience and knowledge of X-Time and CDK is a plus.
- Professional appearance with excellent verbal and written communication skills.
- Excellent interpersonal skills and the ability to work well in a team environment.
- Pleasant and courteous personality strong administrative and organizational skills.
- Must be able to pass pre-employments screens.
- Strong phone and computers skills.
Additional Information :
Benefits for full time employees include but are not limited to: Medical Dental Vision Life and AD&D Disability EAP 401(k) PTO Paid Vacation Paid Holidays Employee Discounts
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race religion sex sexual orientation gender identity age national origin ancestry citizenship disability or veteran status.
Remote Work :
No
Employment Type :
Full-time
Key Skills
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About Company
Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you’re ready to ... View more
