Junior Technical Support Engineer

• Application Deadline: Dec. 12 2025
• Poznań
• Hybrid

Job Description

At WithSecure we protect businesses all over the world. Our SaaS solutions safeguard against modern cyber threats and our innovative Co-security approach reflects our belief that true protection requires collaboration and shared expertise. No one can solve every cyber security problem alone. Our vision is to become Europes flagship in cyber security. Every day our talented teams work to prevent cyber extortion secure critical infrastructure and prevent misuse of sensitive data. At WithSecure its our people who make us exceptional a diverse community that values passion purpose and a commitment to workplace well-being. If youre ready to make an impact with a company thats transforming cybersecurity wed love to hear from you.

At WithSecure we protect businesses around the world from modern cyber threats in close partnership with our customers. Our unique Co-Security approach recognizes that cybersecurity is a shared responsibility. Thats why our Technical Support and Customer Success teams play a critical role in helping organizations stay secure informed and ahead of evolving threats.

Operating 24/7 our shift-based teams ensure expert support is always available whether its resolving incidents guiding best practices or helping customers get the most from our solutions. But we dont just react we take a proactive approach by spotting trends preventing future issues and strengthening customer security posture.

What sets us apart Our people. Were a global passionate team focused on collaboration continuous learning and meaningful impact in a workplace that values both performance and well-being.

About the Role

As a Junior Technical Support Engineer youll be on the frontline of our customer success mission providing 24/7 support in a shift-based team. Youll go beyond resolving issues working proactively to help customers optimize their security and drive long-term value from our solutions.

• Deliver exceptional 24/7 technical support to customers and partners through phone email and ticketing systems ensuring fast high-quality resolutions. Take a proactive approach to troubleshooting endpoints networks and cloud-based cybersecurity solutions performing triage analysis and escalation when needed to minimize disruption.
• Communicate complex issues clearly and empathetically helping customers feel supported and confident. Apply KCS methodology to create and refine knowledge articles capturing insights that improve products and empower users. Collaborate closely with product engineering sales threat intelligence and other internal teams to drive continuous improvement and innovation.

Love solving problems and putting customers first Join us and make your impact count wed love to meet you!

Who we think will be a great fit

Were looking for someone who is motivated to help businesses stay secure 24/7 and thrive in a problem-solving environment. Youll need to be comfortable working in shifts and enjoy the challenge of supporting a broad range of technologies and cybersecurity use cases.

Must-have skills

• Ability to manage immediate and time-sensitive requests with flexibility to work night and weekend shifts in a global 24/7 support environment.
• Ability to communicate complex technical concepts in clear simple and relatable terms.
• Demonstrates a strong customer-first mindset and excellent interpersonal skills.
• Structured approach to troubleshooting
• Ability to read and analyze technical information such as logfiles
• Proficient in troubleshooting Windows and Linux environments (including servers) with basic macOS skills and the ability to diagnose issues related to permissions services and log files.
• Basic understanding of TCP/IP DNS DHCP VPNs firewalls routing and familiarity with HTTP/HTTPS SMTP and other application-layer protocols.
• Strong spoken and written English communication

Bonus points

• Fluent German or French language skills are major advantage
• Basic understanding and troubleshooting cybersecurity products like AV EDR/XDR DLP firewalls or secure email/web gateways.
• Awareness of cybersecurity fundamentalsmalware phishing encryption identity management and best practiceswith familiarity in tools like SIEM endpoint protection IDS/IPS and vulnerability management.
• Some experience or willingness to learn PowerShell or Python for log analysis and simple automation tasks.
• Familiarity with common AI tools or platforms (e.g. chatbots virtual assistants or data analysis tools).
• Understanding what APIs are and how they enable software to communicate.
• Exposure to ticketing systems (e.g. Jira Salesforce).

What you can expect....

A collaborative flexible and supportive workplace where youll partner with product incident response and sales teams. Youll share knowledge through internal resources and training learn from world-class cybersecurity experts and continuously develop your skills toward advanced technical roles all while making a real impact on the security of organizations around the globe.

Who Can Apply

• Applicants must have valid work authorization for Poland prior to applying.
• Recent graduates career switchers or tech enthusiasts with a basic understanding of IT systems strong communication skills and a willingness to learn in a fast-paced support environment.