Global Director of Incentives and Loyalty (Remote)
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Job Location:
Fort Washington, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Description: The Global Director of Incentives and Loyalty will design implement and manage global incentive programs tailored to healthcare professionals and patients participating in our market research panels. This role requires a strategic thinker with a deep understanding of incentive and loyalty program best practices. This role will be tasked with developing and implementing a best-in-class loyalty program that enhances member engagement optimizes program costs and delivers unique value propositions to healthcare professionals and patients.
Duties and Responsibilities:
- Program Strategy and Design:
- Develop and implement comprehensive incentive and loyalty programs for healthcare professionals and patients participating in our market research panels.
- Collaborate with cross-functional teams to align program objectives with overall company goals and market research objectives.
- Global Program Management:
- Oversee the execution of incentive programs on a global scale ensuring consistency and compliance with regional regulations.
- Monitor program performance metrics and adjust strategies as needed to optimize participant engagement and satisfaction.
- Stakeholder Collaboration:
- Define incentive & loyalty program strategies that effectively drive customer engagement retention and lifetime value within the healthcare market research context.
- Collaborate with external partners vendors and clients to enhance program offerings and maintain a competitive edge.
- Develop and manage budgets for incentive programs ensuring cost-effectiveness and maximum return on investment.
- Communication and Training:
- Create clear and compelling communication materials to promote incentive programs and educate participants on program benefits.
- Provide training and support to internal and external stakeholders involved in implementing incentive programs.
- Provide the structure oversight and direction of multiple projects occurring simultaneously to achieve objectives and manage team priorities.
Qualifications :
- Bachelors degree in Marketing Business or a related field; advanced degree preferred.
- Proven experience (7 years) in designing and managing incentive and loyalty programs preferably in the healthcare or market research industry.
- Exceptional project management skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills with the ability to collaborate across diverse teams and cultures.
- Strong analytical skills with the ability to build financial models and leverage data-driven insights for decision-making.
- Familiarity with compliance requirements related to incentive programs in various regions including sweepstakes.
- Demonstrated experience in driving member retention strategies and increasing program engagement.
- Familiarity with loyalty program technologies platforms and industry best practices.
Additional Information :
Benefits:
A career opportunity with M3USA offers competitive wages and benefits such as:
- Health and Dental
- Life Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
*M3 reserves the right to change this job description to meet the business needs of the organization
#LI-JM1
#LI-REMOTE
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, weve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficien ... View more
