Rider Operations Management Lead

The Fleet Health Country Manager is responsible for the overall operational efficiency size and quality of the rider fleet within their designated country. This role ensures we meet strategic growth targets by maximizing recruitment effectiveness maintaining high operational standards through performance management and compliance and providing essential support to riders.

Key Responsibilities
Rider Lifecycle Management

• Recruitment Execution: Strategize and execute rider recruitment initiatives to maximize efficiency and achieve the necessary fleet size to support order growth targets.
• Onboarding & Training: Conduct effective rider onboarding and training sessions to ensure all new riders are fully prepared compliant and deliver high performance that positively represents the company to customers.
• Performance & Compliance: Implement central guidelines for rider performance follow-up and management. Actively address compliance issues to maintain a high-performing fleet standard.

Operational Support & Payroll

• Rider Support: Serve as a primary point of contact for riders outside of active shifts addressing general inquiries answering basic operational questions and providing essential guidance.
• Rider Payroll: Manage the accurate and timely preparation of rider payroll files ensuring high quality and seamless processing for all payouts.

Qualifications :

• Proven experience in operations management logistics or high-volume recruitment.
• Strong organizational skills with an eye for detail particularly in data and payroll preparation.
• Excellent communication and interpersonal skills with the ability to manage support inquiries and complex compliance conversations.
• Demonstrated ability to meet performance targets and manage execution-focused projects.
• Excellent communication in Hungarian and English

Additional Information :

 Why Youll Love Working With Us:

• Make a tangible impact on a high-growth business in a competitive market.
• Collaborate with a passionate smart and supportive marketing team.
• Work on exciting challenges that shape how we grow retain and understand our customers.
• Have the freedom to explore new ideas test learn and iterate quickly.

 Whats In It For You 

• Be part of a fast-growing international team backed by a strong and stable corporate background.
• We support your development through in-house English language courses and full access to thousands of online trainings via LinkedIn Learning.
• Youll receive group life accident and health insurance from your first day and after the probation period Medicare health insurance and SZÉP card benefits as well.
• We contribute to your wellbeing with access to our mental health support programme office massages and AYCM sport pass contribution.
• We regularly collect employee feedback and your voice can directly influence how we shape our workplace.
• Youll work from a modern dog-friendly office in Haller Gardens fully equipped with everything you need (laptop phone etc.) and easily reachable from anywhere in the city - even by bike.
• We also offer extra paid leave based on our internal policies and opportunities to contribute to meaningful causes through our charity partnerships.

Remote Work :

No

Employment Type :

Full-time