UK Claims Operations Manager

The Opportunity:

As UK Claims Operations Manager youll be a key member of the UK Claims Leadership Team reporting directly to the Claims & Legal Services Director. Youll take ownership of the strategic development and daytoday delivery of our central claims support services including oversight of operational performance MI delegated authorities audits and continuous improvement across the entire UK Claims function and Markel Law.

This role combines people leadership operational excellence and strategic thinking making it ideal for someone who enjoys improving services developing others and leading change.

We offer:

• Hybrid working

• A competitive salary

• Generous annual bonus

• A comprehensive benefits package

• Office base in Leeds or Manchester with some UK travel

What Youll Be Responsible For:

Leadership & Team Management:

• Lead and develop a multidisciplinary team supporting the UK Claims function

• Create a highperformance culture that balances challenge support and accountability

• Proactively manage capacity performance and resourcing to meet service demands

• Drive continuous development of people processes and ways of working

Claims Operations & Support Services:

• Oversee claims administration across the division ensuring work is handled efficiently at the right level and in line with SLAs

• Manage peaks in claim volumes to protect service quality and customer experience

• Ensure transparent timely communication with brokers and insured clients

MI Insight & Governance:

• Own the production and quality of management information across UK Claims

• Deliver robust reporting on claim volumes financial movements trends and performance

• Monitor and report on delegated claims arrangements and external service providers

• Support senior stakeholders with insight to inform decisionmaking across Claims Underwriting and Actuarial teams

Audit Risk & Continuous Improvement:

• Lead the Claims Journey Audit process and embed feedback loops that drive real improvement

• Strengthen governance across delegated authorities to minimise leakage and manage risk

• Ensure compliance with regulatory requirements and the Markel Claims Philosophy

• Represent UK Claims on wider business projects committees and regulatory initiatives

What Youll Bring:

Essential experience

• Insurance operations experience (commercial insurance preferred)

• Proven people leadership and team development capability

• Experience delivering operational change and process improvement

• Strong decisionmaking skills with the confidence to lead independently

• The ability to lead technical specialists without needing to be the technical expert

Key skills

• Excellent communication skills

• A strong grasp of systems process design and operational efficiency

• High attention to detail with a datadriven mindset

• Confident IT skills (MS Office particularly Excel) and appetite to learn new systems

• Experience with MI data analysis and performance metrics (desirable)

Whats In It For You:

• Competitive salary plus generous annual bonus

• 25 days holiday plus bank holidays with buy/sell options

• Excellent pension scheme

• Private medical and dental cover

• Life assurance income protection and travel insurance

• Season ticket loan and a wide range of additional benefits

• Genuine investment in your development and longterm career

Ready to Make Your Mark

If youre excited by the opportunity to influence improve and lead at scale wed love to hear from you.

Apply now to tell us more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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