Sr. Manager, Operational Resilience
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
The Senior Manager Operational Resilience is responsible for developing and implementing strategies to maintain Visas capability to respond to disruptive events. The position involves integrating resilience into essential business processes supporting business continuity planning and coordinating crisis responses to maintain operations and meet regulatory requirements within the LAC region. The role requires collaboration with stakeholders across the region to address local risks challenges and regulatory concerns in alignment with global strategies policies and procedures. Additionally the Senior Manager will provide regional operational support to help ensure stable operations and contribute to business objectives.
Key Responsibilities:
- Operational Resilience Leadership: Implement and maintain global resilience frameworks within the region ensuring alignment with Visa standards and regulatory requirements.
- Business Continuity Planning: Develop update and validate business continuity strategies including impact tolerance assessments and recovery protocols for critical processes.
- Crisis Management Oversight: Lead coordinated response efforts during incidents that threaten life property operations or brand. Activate crisis response teams and ensure timely communication with stakeholders.
- Incident Response & Exercises: Conduct regional risk-based simulations and crisis drills to validate readiness and refine response plans.
- Performance & Compliance Reporting: Monitor and report KPIs KRIs and regulatory compliance metrics related to resilience and continuity programs.
- Training & Awareness: Deliver resilience and crisis management training to regional teams fostering a culture of preparedness and adaptability.
- Stakeholder Engagement: Collaborate with internal teams and external partners to ensure integrated resilience strategies across business units.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
- Bachelors degree in Business Risk Management or related field; advanced degree preferred.
- 8 years of experience in operational resilience business continuity or crisis management within a global organization.
- Strong knowledge of regulatory requirements and industry best practices for resilience and continuity as well as incident response and recovery processes
- Excellent leadership communication and stakeholder management skills.
- Ability to manage multiple priorities under pressure and drive results in complex environments.
- Advanced working knowledge of office software (Word Outlook Excel PowerPoint SharePoint and Project) and/or other report building tools with experience in data analytics and metrics reporting.
Preferred Skills:
- Certification in Business Continuity (CBCP ISO 22301) or Crisis Management.
- Experience with resilience frameworks and risk-based planning.
- Familiarity with financial services or technology industry.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
