Manager, AI Deployment AMER
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the Team
The AI Deployment & Adoption team turns breakthrough AI products into enterprise-scale impact. We work closely with customers to operationalize OpenAIs technology by helping organizations move from experimentation to real-world transformation. We accelerate delivery and shape how OpenAIs products drive value in production. We partner with Sales Technical Success and Product to bring frontier AI safely and successfully to market.
About the Role
We are seeking a senior technical leader to manage and scale a high-performing team of AI Deployment Managers. The AI Deployment Manager team (ADM) focuses on deploying ChatGPT Enterprise and driving activation and adoption through structured onboarding training and change management playbooks. ADMs are also responsible for the technical deployment of ChatGPT including integrating connectors Codex custom GPTs and other advanced capabilities we continue to release.
In this role you will guide team strategy ensure strong execution and technical hiring and rigor and cultivate deep customer relationships. You will stay close to the field while developing mechanisms that support scale excellence consistency and operational rigor across the team.
This role is based in New York OR San Francisco and follows a hybrid schedule of three days per week in office. Regional travel is expected.
In This Role You Will
Own the strategy and operating model for the deployment team ensuring alignment with OpenAIs objectives and customer needs.
Hire lead mentor and develop a high-performing team of deployment managers ensuring strong technical foundations and customer outcomes while achieving scale.
Oversee the successful deployment and adoption of OpenAI products across a diverse portfolio of enterprises digital native organizations and high-growth companies.
Represent the voice of customers to influence product development and commercial strategy.
Establish operating rhythms for the team (e.g. leadership rollups knowledge-sharing forums and best-practice exchange) to ensure consistency and scalability.
Develop scalable programs playbooks and operating mechanisms.
Partner cross-functionally with Sales Solutions Architecture Solutions Engineering and Product to ensure a unified customer experience.
Youll Thrive in This Role If You
8 years of experience leading technical teams including 3 years managing post-sales technical deployment functions customer engineering or technical professional services in enterprise SaaS or AI environments.
Proven track record scaling technical teams in high-growth environments with proven success in scaling operating models.
Have experience designing or owning coverage models staffing strategies and engagement frameworks for post-sales technical teams.
Proven ability to engage and influence executive stakeholders within complex global organizations.
Are a strong communicator who can bridge technical and business conversations.
Have experience with Generative AI (preferred) or adjacent SaaS platforms.
Operate with humility ownership and a willingness to do what it takes to make customers and the team successful.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.
For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link.
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At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Required Experience:
Manager
Key Skills
- Jenkins
- Python
- Active Directory
- VMware
- Engineering
- Tcp/IP
- Deskstops
- OS
- Windows
- Database
- Linux
- Java
- Troubleshoot
- Technical Support
About Company
We believe our research will eventually lead to artificial general intelligence, a system that can solve human-level problems. Building safe and beneficial AGI is our mission.
