• Be the welcoming voice that connects people to life-changing services and support.
• Youll belong to a supportive values-driven team that thrives on collaboration compassion and shared purpose.
• Enjoy flexible working arrangements access to generous salary packaging and ongoing development opportunities with one of South Australias largest non-profits.

So many lives. So many ways. One you.

50000 lives and counting.

Thats how many South Australians our people support each year.

As one of the states leading not-for-profits were making a meaningful impact at scale. From foster care to aged care and everything in between our services are as diverse as the people and communities we serve - and were growing our reach for the future.

It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you

Apply now to lead meaningful change as a Customer Service Officer guiding people toward the support they need.

What youll do

As a Customer Service Officer youll be the first point of contact for people seeking support across AnglicareSAs broad range of services. Every call and email you handle is a chance to create a positive experience guiding individuals and families towards the right assistance with empathy care and professionalism.

Youll thrive in a fast-paced environment where no two days are the same. By listening closely and understanding each persons needs youll help connect them to services that improve their wellbeing and quality of life.

Youll be trusted to make a valuable impact by:

• Providing exceptional customer-focused service that builds trust and rapport
• Responding to calls and emails with empathy accuracy and efficiency
• Managing enquiries and referrals to ensure customers access the right support
• Collaborating across teams to share knowledge and continuously improve the customer experience
• Maintaining accurate records and reporting on customer interactions and outcomes

What youll bring

To thrive in this role you will have:

• Demonstrated experience in delivering outstanding customer service or Contact Centre support (at least two years experience)
• Excellent interpersonal and communication skills with empathy and professionalism
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Proficiency in Zendesk (or similar) Salesforce and Microsoft Office Suite.

We would also love you to have:

• Certificate in Customer Service or Contact Centre Communications ( desirable)
• Experience working within the disability and community services sectors including foster care.
• Understanding of NDIS or similar funding structures (desirable)
• A collaborative spirit curiosity and drive to make a meaningful impact in your community

Why AnglicareSA

Your contribution here matters. We want you to see your impact every day and we want you to feel valued for it.

Heres what you can expect in your career at AnglicareSA:

So many lives right here in SA: Our ripple effect starts with you. Whatever your role youll help find a way forward for the communities you live in and care about. Thats something to be proud of.

So many ways for our clients and you: We support those in need in so many ways. For you that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.

So much compassion and a place to belong: At AnglicareSA youll never feel alone. Youll lean on and learn from genuine people driven to do good and youll build relationships that last a lifetime.

More to enjoy:

Make your pay go further with salary packaging options including novated leasing plus savings on health insurance motor vehicles opticians pharmacy and gym memberships

Find a better balance with flexible work options including working from home part-time work compressed working weeks and flexible working hours for some roles

Grow your skills and career with learning programs professional development pathways and education assistance

Live and work well with our employee wellbeing program confidential employee assistance program chaplaincy services domestic and family violence support and more

Put your family first with paid parental leave (including superannuation) personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join AnglicareSA and help us change lives and communities.

To apply simply click the Apply button and submit your application by 9.00am on Friday 28th November 2025*(direct applications only no agencies please).

*Please note: Interested applicants are encouraged to apply as soon as possible as interviews and appointments may occur prior to the closing date.

For more information please contact Helena Recruitment Manager at Please note we do not accept applications via email.

At AnglicareSA we proudly and gratefully bring together a team that is truly diverse - from lived experiences to skills and knowledge to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSAs Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment bank account details or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement please refer to our official website or contact our recruitment team directly.