The Solution Administrator is responsible for the operational planning implementation and Tier 2 support of the organizations enterprise application stack. This includes ensuring stability performance and continuous improvement of critical business systems across both on-premises and cloud environments. The role involves administering application platforms coordinating upgrades patches feature releases and delivering Tier 2 support to maintain seamless and efficient business operations.

• Collaborate with engineering and business teams to design and implement short- and long-term strategies for enterprise applications.
• Develop and maintain documentation procedures and training materials for application administration and end-user support.
• Manage application service assets including inventory lifecycle planning and configuration documentation.
• Monitor application performance and availability; coordinate upgrades patches and hotfixes as needed.
• Provide Tier 2 support for enterprise applications resolving escalated issues and coordinating with vendors when necessary.
• Ensure compliance with IT policies procedures and change enablement practices.
• Participate in after-hours maintenance and support activities as required.
• Support and maintain enterprise solutions including:
  • ERP (Enterprise Resource Planning) systems
  • WMS (Warehouse Management Systems)
  • MFC (Material Flow Control) systems

Required:

• 35 years of experience with tier 2 application support/administration or related IT role.
• Strong verbal and written communication skills
• Real world experience administering:
  • Enterprise Resource and Planning (ERP) Solutions
  • Warehouse Management System (WMS) Solutions
  • Material Flow Control (MFC) Solutions
• Demonstrated ability to work in a structured process-driven environment
• Strong organizational and multitasking skills
• Excellent analytical and problem-solving abilities
• Ability to work independently and collaboratively within a team

Preferred

• Associate (AAS) or Bachelors (BAS) degree in Information Technology Business Technology or a related field
• Basic ITIL or Agile certification

COMPANY BENEFITS

Competitive Compensation

Generous Paid Time Off

10 Paid Holidays

Medical Dental & Vision Insurance

Biannual Bonus Program

401k with Company Match

Company Paid Life Insurance

Annual Reviews and Merit Based Raises

Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. Were looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees suppliers and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

Profit is not the goal of the business. Profit is the consequence of a job well done Werner Schluter Founder

Are you interested in a truly unique and special company Hear from our employees on what it means to be part of the Schluter family: . Then if youre ready to see life in Orange talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade with the final offer depending on factors like experience education location and other relevant considerations. Additionally this role qualifies for extra benefits beyond the base pay range mentioned.

At Schluter Systems we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported without discrimination based on race religion color national origin age sex gender disability genetic information or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment including recruitment hiring promotion training compensation benefits and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit qualifications and business needs.

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