Staff Escalation Engineer
Share
Job Location:
San Jose, CA - USA
Monthly Salary:
$ 129500 - 185000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Zscaler
Zscaler is a pioneer and global leader in zero trust security. The worlds largest businesses critical infrastructure organizations and government agencies rely on Zscaler to secure users branches applications data & devices and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.
We champion an AI Forward People First philosophy to help us accelerate and innovate empowering our people to embrace their potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.
Role
We are looking for a Staff Escalation Engineer to join our Shared Platform Services team. This is a hybrid role based out of our San Jose CA office (3 days a week) reporting to the Sr. Manager Software Engineering QA. You will be instrumental in taking the Zscaler Client Connector Cloud service to the next level in terms of reliability availability and scalability. As part of the team that built the worlds largest cloud security platform you will bring your vision and passion to enable organizations worldwide to harness speed and agility with a cloud-first strategy.
What youll do (Role Expectations)
Own and resolve escalated cloud incidents end-to-end including impact analysis debugging implementing solutions and communicating with stakeholders
Collaborate with development security and operations to design and implement code/configuration fixes for complex system issues
Monitor system health performance and security via PagerDuty and enhance alerting to meet SLOs
Build diagnostic tools dashboards and documentation to enable faster more effective incident resolution across the team
Lead production service ownership and supportability by deploying critical fixes making key deployment decisions and responding to high-pressure off-hours events
Who You Are (Success Profile)
You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment seeing ambiguity not as a hindrance but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What Were Looking for (Minimum Qualifications)
Expert troubleshooting debugging and root-cause analysis for complex high-priority incidents with experience using CPU/memory profilers to diagnose resource exhaustion
Strong hands-on skills in Python Bash and Java; cloud platforms (GCP AWS Azure); and IaC/configuration tools (Terraform Ansible)
Ability to write complex MySQL queries and generate business reports
Experience with authentication protocols such as SAML and OAuth
Solid networking fundamentals (TCP/IP UDP ICMP) and debugging with Postman and packet captures along with proficiency in monitoring tools like Grafana
What Will Make You Stand Out (Preferred Qualifications)
Experience developing applications with Java REST APIs MySQL and jQuery
Bachelors degree in Computer Science or Computer Engineering (or related field); MS in CS/CE preferred
#LI-JM1 #LI-Hybrid
Zscalers salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors including job-related skills experience and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) benefits.
Base Pay Range
$129500 - $185000 USD
At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks and more!
Learn more about Zscalers Future of Work strategy hybrid working model and benefits here.
By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal state and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.
Required Experience:
Staff IC
Key Skills
About Company
Zscaler, the zero trust cybersecurity leader, accelerates digital transformation with fast, secure connections between users, devices and apps over any network.
