Technical Support Specialist

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

As a Technical Support Specialist at Flowhub you will play a key role in providing top-notch technical assistance to our customers in the cannabis industry. Your main responsibilities will include troubleshooting software issues resolving user queries and ensuring a smooth customer experience. Additionally you will collaborate with our development team to escalate and resolve complex technical issues.

Job Responsibilities:

Provide technical support to customers via phone email or chat
Troubleshoot software issues and escalate as needed
Assist customers with product training and guidance
Document all customer interactions and technical issues
Work closely with the development team to resolve complex technical problems
Stay up-to-date on product features and updates
Ensure customer satisfaction and retention

Essential Qualifications:

Excellent communication skills both written and verbal
problem-solving abilities
Ability to work well under pressure and in a fast-paced environment
Basic knowledge of software applications and systems
Attention to detail and accuracy

Desired Experience:

1-2 years of experience in technical support or a similar role
Experience in the cannabis industry is a plus
Experience with point-of-sale software is advantageous

Salary & Benefits:

The salary for this position ranges from $45000 to $60000 annually depending on experience and qualifications. Employees at Flowhub enjoy a competitive compensation package health benefits and opportunities for professional growth within a dynamic and innovative industry.

Job Description:As a Technical Support Specialist at Flowhub you will play a key role in providing top-notch technical assistance to our customers in the cannabis industry. Your main responsibilities will include troubleshooting software issues resolving user queries and ensuring a smooth customer e...