Customer Service Representative
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Job Location:
East Orange, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Staff Management Group is seeking a Customer Service Representative for our client in East Orange NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.
Schedule:
- 1st shift: 7AM - 3PM
- Monday - Friday
- Plus overtime
Pay Rate:
- $18 / hour
Job Summary:
The Customer Service Representative is responsible for answering incoming calls handling customer inquiries related to billing and service scheduling and performing accurate data entry tasks. The ideal candidate will be experienced with Microsoft Office programs and have strong verbal communication skills.
Job Responsibilities:
- Answer high-volume inbound phone calls in a professional manner
- Assist customers with billing questions and service-related inquiries
- Schedule pickups and service requests efficiently
- Enter and update data in internal systems with a high level of accuracy
- Provide clear helpful information about company services
- Handle sensitive customer information with discretion
- Follow up with clients to ensure issue resolution
- Communicate effectively with other departments as needed
- Maintain organized records and call logs
- Support other administrative duties as assigned
Job Requirements:
- MUST be bilingual - English AND Spanish
- 1 year of customer service or administrative experience preferred
- Strong computer skills with proficiency in MS Word and Excel
- Excellent phone etiquette and clear verbal communication
- Fast and accurate data entry abilities
- Able to multitask and remain calm under pressure
- Must be reliable punctual and detail-oriented
Additional Information:
Staff Management Group is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without unlawful discrimination based on race color creed national origin sex age disability marital status sexual orientation or citizenship status.
About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution manufacturing production assembly and clerical positions. Staff Management Group is one of New Jerseys leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!
#IND1
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Providing staffing services for the light industrial and clerical industries for over 35 years. 18 offices throughout NJ!
