Senior Support Specialist

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As a Senior Support Specialist at Nagish you will be the first point of contact for users ensuring exceptional support and accessibility for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality youll communicate with empathy prioritize user needs and go above and beyond to deliver a seamless positive experience consistently exceeding expectations.

On a day-to-day you will:

Respond to customer inquiries via Intercom chat email and other support channels with professionalism warmth and care.
Troubleshoot and resolve technical issues while ensuring users feel seen valued and supported.
Educate users on how to best utilize Nagishs services empowering them to communicate seamlessly.
Track and document customer interactions to identify common challenges and areas for improvement.
Work closely with the Product and Engineering teams to relay user feedback and contribute to product enhancements.

Requirements:

3 years of proven experience in customer support preferably in telecommunications.
Fluency in English both written and spoken
Strong written communication skills with an ability to explain technical concepts clearly and concisely.
Proficiency in support and project management tools such as Intercom Mixpanel Linear Asana - a must
A problem-solving mindset with the ability to multi-task.
Strong technical orientation with the ability to understand complex technical concepts - A must
Sunday - Thursday workweek to support coverage needs
Located in WET/CET/EET time zones
Valid work authorization in Europe must

Bonus but not a must:

Proficiency in ASL (American Sign Language)
Experience working with the Deaf and Hard of Hearing community
Experience in building automation flows

Benefits:

Work on a fulfilling life-changing product (Literally)

Join as a key player at an early stage

Annual company get-together

***The position will be managed through an Employer of Record (EOR) partner in accordance with local employment and tax regulations. Final employment is subject to regulatory approvals.***

About Us:

Nagish makes communication accessible for people who are Deaf or hard of hearing.

Our team is passionate about making the world more accessible using our state-of-the-art tech made for consumers and enterprises.

We are backed by some of the best investors out there: Comcast Techstars Vertex Precursor Contour Cardumen and more.

As a Senior Support Specialist at Nagish you will be the first point of contact for users ensuring exceptional support and accessibility for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality youll communicate with empathy prioritize user needs and go above and beyond t...