Cisco Voice Analyst

Fairfax, VA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

LOCATION DETAILS:

Expect to travel to FFX locations but will also be supporting the service desk at the main FFX HQ location. They have 120 sites for Fairfax County.

ABOUT THE ROLE:

Cisco Voice Analyst

Analysts will perform the following tasks:

Work as part of a project team to deploy Cisco IP phones at designated Fairfax County locations. Provide technical support for Unity Connection Webex Calling and related systems.
Perform advanced MACDs (Moves Adds Changes Deletes) and troubleshoot complex call routing voicemail and endpoint issues.
Support Voice Support Technician teams; review technical issues share best practices and standardize procedures.
Engage with network engineers and senior UC engineers to resolve SIP QoS routing and trunking issues.
Familiarity with installation and configuration of IP based enterprise paging systems (Algo Systems experience is a plus)
Maintain accurate configuration and support documentation including call flow diagrams and escalation paths.
Track recurring project issues and contribute to process and service improvements.
Excellent communication and documentation skills.
Strong customer service orientation with attention to detail.

Ideal candidates will have the following skills and experience:

Education: Associates degree or higher in IT Telecommunications or related field (or equivalent experience).
2 3 years supporting Cisco Voice / Unified Communications systems. Experience with Unity Connection and Webex Control Hub.
Understanding of VoIP protocols and network concepts.
Familiarity with installation and configuration of IP based enterprise paging systems (Algo Systems experience is a plus)
Certifications (Preferred): Cisco CCNA Collaboration or CCNA Enterprise

LOCATION DETAILS: Expect to travel to FFX locations but will also be supporting the service desk at the main FFX HQ location. They have 120 sites for Fairfax County. ABOUT THE ROLE: Cisco Voice Analyst Analysts will perform the following tasks: Work as part of a project team to deploy Cisco IP p...