Duty manager
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Job Location:
Randburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to take your hospitality career to the next level Were seeking an enthusiastic and dedicated Duty Manager to join our dynamic team in Randburg South Africa. As a Duty Manager youll play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences.
- Oversee daily operations across all departments ensuring high standards of service and guest satisfaction
- Lead and motivate team members fostering a positive and collaborative work environment
- Handle guest inquiries feedback and complaints with professionalism and care
- Manage financial transactions including cash handling billing and daily reports
- Coordinate interdepartmental communication to maintain excellent guest service
- Implement and enforce health safety and security procedures during your shift
- Conduct regular property inspections to maintain quality standards
- Assist in training and developing staff to enhance their skills and performance
- Make critical decisions during emergencies or unexpected situations
- Ensure compliance with company policies and local regulations
Qualifications :
- Proven experience in a duty management role preferably in the hospitality industry
- Strong leadership skills with the ability to motivate and guide a diverse team
- Excellent problem-solving abilities and a guest-first mindset
- Outstanding communication and interpersonal skills
- Exceptional organizational and multitasking abilities in a fast-paced environment
- Proficiency in hotel management software and financial reporting
- In-depth knowledge of hospitality industry standards and best practices
- Flexibility to work various shifts including weekends and holidays
- Ability to remain calm and make sound decisions under pressure
- Crisis management skills to handle unexpected situations effectively
- Bachelors degree in Hospitality Management or related field preferred (not required)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
