Insights ExecutiveAdministrative Officer

San Juan - Philippines

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Overview

The Insights Executive turns customer renewal and market data into actionable insights. The role supports Customer Success Managers (CSMs) by tracking performance trends forecasting renewals and identifying upsell signals across Appcentric and Infocentric portfolios.

Key Responsibilities

Area and Scope of Work

Renewal dashboards tracking renewal status churn risk and adoption metrics. Generate early warnings for at-risk accounts
Value & ROI with Value Engineering to measure ROI and success outcomes per account. Build quarterly reports linking customer results to renewal and upsell.
Trend customer industry and technology trends that impact renewals or upsell readiness. Develop monthly trend briefs for CS and BD teams.
Market & Competitive procurement cycles digital priorities and competitor activities relevant to Centrics clusters. Provide input to the DG Council
Reporting & monthly Customer Success dashboards and predictive renewal forecasts. Maintain accuracy across CRM Finance and Delivery data.

Qualifications

Bachelors degree in Business Analytics Information Systems or related field.

1-2 years experience in analytics customer success support

Strong Excel; CRM experience preferred.

Excellent communication and data storytelling skills.

Core Competencies

Analytical discipline Business insight Market awareness Collaboration Strategic storytelling

Role OverviewThe Insights Executive turns customer renewal and market data into actionable insights. The role supports Customer Success Managers (CSMs) by tracking performance trends forecasting renewals and identifying upsell signals across Appcentric and Infocentric portfolios.Key Responsibilities...