Executive, Recovery (Parcel Dispute) Shah Alam
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Job Location:
Monthly Salary:
Posted on:
9 days ago
Vacancies:
1 Vacancy
Job Summary
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
Job Responsibilities
- Attend to all problematic delivery issues and ensure closure within the agreed SLA.
- Verify analyze and tag problematic delivery issues accurately.
- Prepare daily and weekly reports on problematic delivery matters.
- Ensure no pending PET issues are left unattended by end of day (EOD).
- Update outcomes of problematic delivery issues as received via email.
- Communicate clearly and effectively with relevant stakeholders.
- Ensure full adherence to the Recovery Standard Operating Procedures (SOP).
- Maintain compliance with the 5S concept in daily operations.
- Keep relevant stakeholders informed of any issues related to tagged orders when necessary.
- Ensure accuracy of data entry into the recovery system.
- Assist the Manager/Head with any ad hoc projects reports or analysis as required.
Job Requirements
- Possess at least a Diploma or Bachelors Degree in any field.
- Fresh graduates are encouraged to apply.
- Strong process and detail orientation with a high degree of accuracy and compliance.
- Excellent communication and interpersonal skills.
- Strong analytical thinking with the ability to grasp operational processes and systems quickly.
- Proficient in both written and spoken English and Bahasa Malaysia.
- Demonstrate high integrity accountability and responsibility in task execution.
- Proficient in Microsoft Office applications and Google Workspace tools.
- Fast learner with the ability to adapt to a dynamic and fast-paced work environment.
- Basic knowledge of Python programming will be an added advantage.
RM2000 - RM3000 a month
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- MAC
- ABAP
- Administrative
- Lorry Driving
- Android Development
- Logistics Coordination
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
