Customer Onboarding Manager

As a project manager youll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads planning steps assigning responsibilities communicating status reports and transitioning through a handover. While no two days will be the same youll always strive for the same goal: to influence change and keep high-value projects moving in the right direction.

What Youll Do

• To own the customer onboarding / migration experience with the customer internal stakeholders team and third parties where applicable including other internal and external projects as needed

• Focuses on the customer and the implementation of regional / global projects utilizing GBT project documents and following the SID implementation process

• Ensures project handover and readiness assessments with Solutions Design teams are completed ensuring any risks actions and follow up items are documented

• Designs the work breakdown structure and resources required for the project ensuring roles and responsibilities internally and externally are clearly defined

• Ensures all customer requirements have been adequately understood and documented for onward teams (e.g. units deployment traveler care) to action

• Develops and manages detailed project plans and ensures the scope and approach is understood and aligned / signed off by all stakeholders

• Creates a positive happy and fun environment internally and externally to help drive partnership and project success

• Empowered to manage the project performance while ensuring project status milestones changes risks issues assumptions decisions and dependencies are clearly communicated

• Responsible for ensuring that E2E testing is completed documented and corrected successfully on time and to a high quality as defined by the global testing plan

• Responsible to determine project call structure and manage Stakeholder calls

• Attends and contributes to team calls sharing experiences ideas for process improvements and supporting others as needed within the team

What Were Looking For

• A passion for working directly with customers and strong relationship building

• Understanding of GBT and corporate travel

• Ability to work in a fast-paced matrix environment including managing across multiple geographies functions & time zones.

• A positive can do attitude

• Able to motivate a project team and manage under pressure

• Business English mandatory - multi-lingual capability advantageous

• Excellent relationship building influencing negotiating communication and presentation skills

• Ability to clearly articulate an accountability then hold people accountable

• Commercial awareness and strong relationship building skills

• Excellent organizational skills of multitasking advance planning and time management

• Ability to drive change in the face of possible resistance

• Effective time management multi-tasking prioritization skills

• Strong active listening and facilitating skills

• High degree of problem solving and decision-making and ability to adapt to changing priorities

• Flexibility and the ability to adapt to change

• Ability to understand and manage projects

• Happy to be challenged and to challenge people and processes

• Experience collaborating across multiple functional groups and with operational SMEs