New Hire Success Lead

About the team

About the role

What Youll Do

• Lead the design pilot and scale of onboarding experiences for new hirestailored by role team and geography (with emphasis on Mexico).

• Map out the first 90-day journey: deliverables expectations learning pathways for each job family feedback touchpoints and success milestones and signals.

• Co-create launch plans goal templates and manager tools that equip hiring teams to support new hires that align with our company-wide processes and philosophies.

• Partner with SMEs and business leads to build or adapt functional contentmapping to what new hires need to do in their roles.

• Define and measure onboarding success metricsincluding time-to-first-merge tool adoption and manager-reported ramp speedand use this data to drive continuous improvement.

• Pilot multiple delivery formats (remote async peer-led microlearning) and learn whats most effective.

• Diagnose friction points in existing onboarding processes across PEMD especially in Mexico and drive improvements.

• Travel to Mexico City and various US cities to lead training programs.

In addition to a competitive base salary and benefits this position is also eligible for equity awards based on factors such as experience performance and location.

Who you are

• You believe that onboarding is a strategic function not just a checklistwhere early experiences shape long-term performance and engagement.

• You have empathy and experience for new hires especially in distributed and cross-cultural/international environments and you think about assimilation as much as ramp.

• You have experience working intech and understand product development workflows with the ability to identify where new hires hit friction. Ex: access and development requirements in tools like GitLab AWS Datadog OpsGenie and Databricks user guidelines around brand standards JIRA and Confluence standards design standards etc.

• Youre comfortable in ambiguity building MVPs iterating based on feedback and evolving the work.

• You can partner with Product Eng Marketing Design HR and country leadership to understand how teams really operate and help prioritize their needs.

• You care about metrics feedback and outcomesand see learning enablement as a measurable design problem.

What You Bring (Qualifications)

• 4 years of experience in enablement program design learning operations or internal operations in tech or product organizations.

• Demonstrated success in directing or improving onboarding ramp-up or assimilation programs (for engineers technical or similarly complex roles).

• Demonstrated fluency in technical collaboration - understanding technical onboarding blockers in areas like access dev environments CI/CD etc translating complex tools or workflows into clear documentation or learning content navigating tech stack terms and product lifecycle basics.

• Skilled in mapping learning journeys designing workflows and aligning learning to business outcomes.

• Ability to partner across functions (Tech stakeholders HR Country leads etc) with clarity influence and empathy.

• Comfortable running pilots iterating fast and scaling what works.

• Strong analytical mindsetexperience with metrics feedback loops and performance measurement.

• Fluency in Spanish and English

• Bonus if youve worked in Mexico or in distributed cross-cultural orgs or built content aligned to regional or team-specific needs.

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help customers navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company thats reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.