Customer Success Manager (B2B, Nebius Academy)

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for an experienced Customer Success Manager to manage B2B clients across Europe and the US.

This role combines account management project coordination and client support. You will be the primary point of contact for clients ensuring smooth delivery high satisfaction and long-term retention.

The role is hands-on and execution-focused with a strong emphasis on communication ownership and problem-solving.

What you will do:

Customer & Account Ownership

Manage a portfolio of clients from onboarding to renewal
Act as the main point of contact for all client-related topics
Build long-term relationships with client stakeholders
Ensure clients achieve their business and learning objectives
Proactively identify risks and prevent churn

Project Coordination

Coordinate onboarding launches and ongoing client initiatives
Manage timelines expectations and deliverables
Align internal teams around client needs and priorities
Ensure clear communication and progress at all stages

Client Support & Issue Resolution

Handle client questions requests and escalations
Work closely with Product Tech and Operations teams
Maintain a high standard of responsiveness and clarity
Ensure a consistently strong client experience

Analytics & Process

Monitor account health engagement and usage
Maintain accurate client data in CRM / internal tools
Identify patterns risks and improvement opportunities
Contribute to improving Customer Success processes

What we can offer you:

100% remote collaboration.
Flexible working hours.
Professional development in the international team.
A comfortable digital office. We use modern digital tools Slack Notion Zoom Hubspot HiBob to make collaborating together seamless.
Diverse and tight-knit team spread out across the US LatAm and more!

Brand:
Nebius Academy

Requirements:

2 years of hands-on experience in one or more of the following roles: Customer Support Project Management Product Management Account Management or Customer Success
Fluent English (written & spoken)
Strong analytical and structured thinking
Excellent communication and stakeholder management skills
Ability to manage multiple clients and priorities
You are proactive structured and comfortable owning outcomes.
You enjoy working with clients solving problems and coordinating across teams.
You are reliable detail-oriented and calm.

Nice-to-have

Experience working in B2B
Background in EdTech SaaS or IT
Experience working with EU and/or US clients
Experience with CRM / CS tools (HubSpot Salesforce Planhat etc.)

We are looking for an experienced Customer Success Manager to manage B2B clients across Europe and the US.This role combines account management project coordination and client support. You will be the primary point of contact for clients ensuring smooth delivery high satisfaction and long-term reten...