Release Manager

The Software Release Manager at MHK plays a pivotal role in ensuring the seamless execution of the companys release cadence and governance framework. This position sits within the Growth team and serves as the central coordination point between Product Management Development DevOps QA the PMO Compliance & Security and Client Experience teams.

The Release Manager is responsible for orchestrating the end-to-end release lifecycle from planning and scheduling through deployment and post-release validation across MHKs platform suite including CareProminence MarketProminence Interop DataVisor and AI. This role blends operational precision with governance oversight ensuring that all releases comply with MHKs Release Governance Team (RGT) standards Change Advisory Board (CAB) approvals Change Order (CO) protocols and InfoSecurity vulnerability scan requirements.

Core Scope of Responsibility

Strategic Coordination Own and maintain MHKs enterprise release calendar aligning product release windows with maintenance/service packs/config deployment schedules and organizational readiness milestones.

Governance & Compliance Oversee the formal review and approval process for releases ensuring adherence to CAB decisions Restricted Change Period (RCP) rules and RGT signoffs.

Security Assurance Partner with Security to ensure all vulnerability scans are executed documented and approved at least five business days prior to deployment.

Technical Oversight Collaborate with DevOps and Infrastructure teams to validate deployment scripts monitor release health via tools and ensure successful CI/CD automation.

Communication & Transparency Lead release readiness reviews Go/No-Go checkpoints and stakeholder communications; provide timely status updates across Client Experience Product and Engineering teams.

Client Focus Build and grow client trust organically as a product advisor by proving an ongoing value through accountability proactive communication and transparency while providing tailored solutions aligned to each clients goals and use cases.

Continuous Improvement Conduct post-release retrospectives to identify improvement opportunities enhance automation and evolve MHKs release cadence framework.

Integration of SDLC and Cadence Framework
Structured release communications and checkpoints before QA turnover test deployment and production rollout.
Enforced CAB and RGT approval protocols to ensure quality compliance and audit readiness.
Defined Restricted Change Period (RCP) procedures to protect production stability.
Integration of Change Order Technical Knowledge Transfer (Tech KT) and Stage Production readiness activities as standard milestones.

Responsibilities:

Develop and maintain an enterprise-wide release calendar across all MHK products.

Coordinate release planning sessions with Product Management Engineering QA and Client Experience pods.

Oversee deployment validation and monitor post-release stability.

Implement and enforce MHKs release approval framework (CAB RGT CO).

Act as the liaison between client-facing teams and technical stakeholders.

Maintain release documentation including runbooks rollback plans and readiness checklists.

Maintain a high level or professionalism accountability and responsiveness in all interactions.

Ensure transparency in communication and deliverables to reinforce trust and credibility.

Position Requirements:
Bachelors degree in Information Systems Computer Science or related field (or equivalent experience).
5 years in software release management DevOps coordination or enterprise application delivery.
Experience with Agile CI/CD and cloud environments (AWS preferred).
Strong understanding of SDLC frameworks change management and audit readiness.
Excellent stakeholder management and cross-functional communication skills including the ability to build rapport and offer a strong sense of accountability.
Healthcare technology or payer SaaS experience (UM/CM Enrollment Billing Pharmacy) preferred.
Familiarity with middleware and monitoring tools preferred.

Education Requirement:

Bachelors degree in information systems Computer Science or related field (or equivalent experience).

Certifications such as ITIL PMP or Agile/Scrum Master preferred.

Additional Requirements:
Local to Tampa area for onsite collaboration.

All prospective employees must be able to pass a background check and drug screening.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every members health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance. We believe that long-term partnerships are built on trust. Our team members are expected to build trusted advisory relationshipswith MHK clients and one anotherthrough responsive transparent communication while honoring commitments and tying that trust to outcomes.

Benefits Snapshot:

• Medical vision and dental plans for full time employees

• 401(k) offered with a generous match

• Benefits begin on first day of the month following employment

• Exercise/Health Club reimbursement opportunity

• Monthly dependent care reimbursementopportunity

• Short Term and Long Term disability

• Basic Term Life and AD&D Insurance

Paid Time Off

• 18 days Paid Time Off

• 15 Company Paid Holidays

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