Senior Account Manager

Chicago, IL - USA

Monthly Salary: $ 95000 - 110000

Posted on: 14 days ago

Vacancies: 1 Vacancy

Job Summary

**must be based in Boston NYC or Chicago area and willing to work hybrid in office (we have this job posted across all three locations but we only have one open Senior Account Manager role)**
**must have digital experience**

TheSenior Account Manager oversees daily activities of multiple accounts at Genuine. Reporting to a VP Group Account Director the Senior Account Manager is the go-to leader on several accounts. Acting as a strategic and tactical lead the Senior Account Manager partners with clients to determine their needs and manage their expectations and in turn builds strong relationships with junior to mid-level clients. The Senior Account Manager takes ownership of their accounts is responsible for driving work forward and helps manage deliverables with the internal team.

What Youll Do

As the main point of contact across several accounts you will build and grow client relationships serving as the liaison between clients and internal teams and ensuring agency work is meeting client objectives. Comfortable translating technical details to clients and client goals/needs to internal teams
Lead small to large projects including in-depth strategic consulting engagements website design and builds with complex integrations and omnichannel campaigns. Communicate a clear line of sight between program activities and the broader strategic goals of the client and the agency
Become the internal expert on your clients business
Help create client-ready proposals/estimates strategic recommendations and solutions working with other capabilities
Develop statements of work pricing estimates and change orders
Partner with project managers to effectively manage project timeline budget and priorities
Provide regular project status and budget updates to your clients ensuring expectations objectives and next steps are aligned. Constantly anticipating and mitigating potential project risks.
Work with all capabilities and understand the role of each relative to different projects/workstreams. Encourage open communication and collaboration within the team fostering a supportive environment
Adapt your communication style to effectively convey information and build rapport with diverse audiences including clients and internal team members
Identify additional client growth opportunities for the agency. Maintain thorough knowledge of Genuines capabilities and services and effectively communicate all offerings to clients
Mentor and coach others. Provide constructive feedback to team members supporting their professional development and growth. Seek and integrate client feedback to identify areas for improvement and enhance the overall client experience

What Youll Need

5 plus years of industry experience required
Demonstrated success in creating and maintaining positive long-lasting client relationships
Deep understanding of the digital landscape (user behavior channels platforms)
Ability to think critically and analytically while delivering client work
Proven track record for successfully managing projects and internal teams
Strong interpersonal communication organizational and team building skills
Previous agency experience preferred

Genuine is an equal opportunity employer; we strongly value diversity at our companies. We do not discriminate on race religion color national origin disability sexual orientation gender identity gender expression age marital status veteran status or any other basis prohibited by law. The salary range for this position is from $95000 to $110000. Where an employee or prospective employee is paid within this range will depend on among other factors actual ranges for current/former employees in the subject position; market considerations; location and region; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employees/applicants background pertinent experience and qualifications.

#LI-SC1

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Required Experience:

Manager

What Youll Do

As the main point of contact across several accounts you will build and grow client relationships serving as the liaison between clients and internal teams and ensuring agency work is meeting client objectives. Comfortable translating technical details to clients and client goals/needs to internal teams
Lead small to large projects including in-depth strategic consulting engagements website design and builds with complex integrations and omnichannel campaigns. Communicate a clear line of sight between program activities and the broader strategic goals of the client and the agency
Become the internal expert on your clients business
Help create client-ready proposals/estimates strategic recommendations and solutions working with other capabilities
Develop statements of work pricing estimates and change orders
Partner with project managers to effectively manage project timeline budget and priorities
Provide regular project status and budget updates to your clients ensuring expectations objectives and next steps are aligned. Constantly anticipating and mitigating potential project risks.
Work with all capabilities and understand the role of each relative to different projects/workstreams. Encourage open communication and collaboration within the team fostering a supportive environment
Adapt your communication style to effectively convey information and build rapport with diverse audiences including clients and internal team members
Identify additional client growth opportunities for the agency. Maintain thorough knowledge of Genuines capabilities and services and effectively communicate all offerings to clients
Mentor and coach others. Provide constructive feedback to team members supporting their professional development and growth. Seek and integrate client feedback to identify areas for improvement and enhance the overall client experience

What Youll Need

5 plus years of industry experience required
Demonstrated success in creating and maintaining positive long-lasting client relationships
Deep understanding of the digital landscape (user behavior channels platforms)
Ability to think critically and analytically while delivering client work
Proven track record for successfully managing projects and internal teams
Strong interpersonal communication organizational and team building skills
Previous agency experience preferred

#LI-SC1

Required Experience:

Manager