Contact Center AI Data Manager

Location: REMOTE
Sponsorship: Not eligible at this time. 

This role is responsible for leading design implementation and utilization of artificial intelligence and data analytics initiatives within the FBIN Consumer Service contact center organization.  The role will collaborate with stakeholders across contact center leadership contact center operations knowledge management IT and app development to deploy solutions that improve the consumer experience and optimize business performance.

Key Responsibilities:

• Lead and execute AI initiatives for FBIN Consumer Service contact center organization including both consumer-facing and internal-focused generative and agentic AI solutions.
• Develop data analytics capabilities within contact center organization to optimize business performance improve consumer experience and identify opportunities for AI and automation.
• Develop and maintain AI agents including AI prompt editor management.
• Oversee and improve contact center reporting processes and strategy with the objective to improve actionable insights available to contact center agents and leadership.
• Participate in long-term strategy planning as AI and analytics thought leader.
• Collaborate with contact center IT and app leaders to deploy solutions to improve consumer experience.
• Partner with the corporate Data & Analytics organization to improve access to contact center data and insights across the organization.
• Collaborate with the corporate AI Governance organization to manage AI solutions within corporate policies.
• Stay informed on trends in AI machine learning and data analytics with a focus on continuous improvement.

Qualifications :

• Expertise in manipulating large data sets interpreting data trends and using disparate data sources and tools.
• Minimum 5 years of experience in data analysis BI solution development or AI solution development.
• Proven ability to communicate complex analytical concepts to non-technical audiences and senior leadership.
• Proven ability to gather requirements map processes and translate them into functional AI-enabled solutions.
• Strong analytical and critical thinking skills with a focus on structure logic and clarity.
• Embrace a culture of always testing always learning and proven ability to quickly learn new applications processes and procedures.
• Experience working with contact center technologies (WFM CCaaS KMS LMS) is a plus.
• Ability and willingness to travel up to approximately 10% of the time.
• Bachelors degree in Computer Science Data Science Statistics Engineering Finance Analytics Statistics or a related quantitative discipline.

Additional Information :

ADDITIONAL INFORMATION:

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $90000 USD - $143000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.

At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a market-leading 401(k) program with a company contribution product discounts flexible time off benefits adoption benefits and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water outdoors and security. The Company makes innovative products for residential and commercial environments with a growing focus on digital solutions and products that add luxury contribute to safety and enhance sustainability. To learn more visit our website at .

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information.

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Remote Work :

Yes

Employment Type :

Full-time