Description
RK Overview
RK Industries (RK) is a second-generation family-owned business built on hard work and strong values. Led by brothers Rick and Jon Kinning we take pride in delivering a wide range of hands-on services including construction manufacturing custom fabrication and building services. With seven specialized business units working in close coordination we ensure every job is done right from start to finish. Our proven methods focus on safety and commitment to quality help bring our customers biggest ideas to life.
Position Summary
The Field Service Manager is the companys focal point for providing exceptional services to our customer base. Responsible for overseeing an offsite team of field technician(s).
Role Responsibilities
Build trusted working relationships with team members business partners and customers
Provide first-rate service upholding job quality safety and productivity standards
Maintain open and positive communication with employees customers and vendors
Maintain a presence of professionalism in appearance behavior and job knowledge
Listen to the customers concerns and evaluate possible solutions based on their need.
Diagnose problems accurately and timely
Perform service repairs and maintenance in a timely manner
Make efficient use of materials parts supplies and company tools
Review and approve service tickets
Provide technical assistance and supervision to the junior technicians and apprentices.
Has the authority to order and procure materials equipment and tools necessary to perform assigned tasks as efficiently and cost effective as possible
Set daily expectations for crew performance
Review projects define the equipment and service scope with customer and internal team
Provide proactive leadership for all service personnel including hiring training motivation and career development
Review or create job site safety plan
Monitor costs and budgets for each project
Complete an accurate diary of events. Photograph work performed.
Complete pre and post project documentation accurately and in a timely manner
Other duties as assigned
Qualifications
Licensed Master Electrician
Minimum of ten (10) years of hands on experience in the electrical trade
Must be competent in diagnosing and developing solutions for daily service calls and projects
Excellent verbal and written communication
Excellent analytical and organizational skills
Attentive listener
The ability to take initiative and be self-motivated
An adaptable and flexible attitude allowing them to approach and solve a problem
Strong interpersonal skills
Strong attention to detail
The ability to collaborate within a team
Ability to self-train quickly and pick up new skills as necessary
Fluent in use of MS-Office products
What Sets RK Industries Apart
Safety: Our unmatched culture of safety is our foremost core value guiding everything we do each day: Health Safety & Environmental
Awards: Whether in Construction Manufacturing Fabrication or Service RK Industries is highly recognized and accredited throughout the industry: Accreditations & Recognition
Benefits: RK Industries offers competitive benefits to support your growth and well-being: Benefits & Rewards
Philanthropy: RK Industries not only builds our community through our projects but also invests in it by supporting local services for over a decade through the RK Foundation: RK Foundation
Development: Through RK University we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company to include leadership and technical learning opportunities we well as our accredited apprentice program: RK University & RK Apprenticeship Program
Applications are accepted on an ongoing basis.
RK Industries LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other status protected by applicable law
DescriptionRK OverviewRK Industries (RK) is a second-generation family-owned business built on hard work and strong values. Led by brothers Rick and Jon Kinning we take pride in delivering a wide range of hands-on services including construction manufacturing custom fabrication and building services...
Description
RK Overview
RK Industries (RK) is a second-generation family-owned business built on hard work and strong values. Led by brothers Rick and Jon Kinning we take pride in delivering a wide range of hands-on services including construction manufacturing custom fabrication and building services. With seven specialized business units working in close coordination we ensure every job is done right from start to finish. Our proven methods focus on safety and commitment to quality help bring our customers biggest ideas to life.
Position Summary
The Field Service Manager is the companys focal point for providing exceptional services to our customer base. Responsible for overseeing an offsite team of field technician(s).
Role Responsibilities
Build trusted working relationships with team members business partners and customers
Provide first-rate service upholding job quality safety and productivity standards
Maintain open and positive communication with employees customers and vendors
Maintain a presence of professionalism in appearance behavior and job knowledge
Listen to the customers concerns and evaluate possible solutions based on their need.
Diagnose problems accurately and timely
Perform service repairs and maintenance in a timely manner
Make efficient use of materials parts supplies and company tools
Review and approve service tickets
Provide technical assistance and supervision to the junior technicians and apprentices.
Has the authority to order and procure materials equipment and tools necessary to perform assigned tasks as efficiently and cost effective as possible
Set daily expectations for crew performance
Review projects define the equipment and service scope with customer and internal team
Provide proactive leadership for all service personnel including hiring training motivation and career development
Review or create job site safety plan
Monitor costs and budgets for each project
Complete an accurate diary of events. Photograph work performed.
Complete pre and post project documentation accurately and in a timely manner
Other duties as assigned
Qualifications
Licensed Master Electrician
Minimum of ten (10) years of hands on experience in the electrical trade
Must be competent in diagnosing and developing solutions for daily service calls and projects
Excellent verbal and written communication
Excellent analytical and organizational skills
Attentive listener
The ability to take initiative and be self-motivated
An adaptable and flexible attitude allowing them to approach and solve a problem
Strong interpersonal skills
Strong attention to detail
The ability to collaborate within a team
Ability to self-train quickly and pick up new skills as necessary
Fluent in use of MS-Office products
What Sets RK Industries Apart
Safety: Our unmatched culture of safety is our foremost core value guiding everything we do each day: Health Safety & Environmental
Awards: Whether in Construction Manufacturing Fabrication or Service RK Industries is highly recognized and accredited throughout the industry: Accreditations & Recognition
Benefits: RK Industries offers competitive benefits to support your growth and well-being: Benefits & Rewards
Philanthropy: RK Industries not only builds our community through our projects but also invests in it by supporting local services for over a decade through the RK Foundation: RK Foundation
Development: Through RK University we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company to include leadership and technical learning opportunities we well as our accredited apprentice program: RK University & RK Apprenticeship Program
Applications are accepted on an ongoing basis.
RK Industries LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other status protected by applicable law
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