Singapore AV Director

Visas Corporate IT group is on a groundbreaking transformational journey to redefine our approach to technology. We are moving beyond the traditional IT playbook of simply purchasing off-the-shelf solutions. Instead we are transforming into a true engineering organization where customer experience is paramount and we create highly leveraged platforms with a focus on operational excellence to ensure our platforms and services are resilient and robust. While we may leverage packaged software solutions like ServiceNow and Flexera we are committed to innovating around their limitations to enhance user experience and scalability.

Job Scope

Visas Corporate IT group is reimagining enterprise technology evolving into an engineering-focused organization that prioritizes customer experience and operational excellence. As the Director of Unified Communication AV and Streaming (Workplace Technology) you will be responsible for defining and executing the vision strategy and roadmap for enterprise-wide Unified Communications (UC) Audio Visual (AV) live streaming and event technology platforms. This senior leadership role is accountable for driving innovation operational excellence and outstanding user experiences across a diverse portfolio of technologiesincluding conferencing (Teams Cisco Zoom Webex) streaming and video production platforms and virtual event solutions. You will lead cross-functional teams manage key vendor partnerships and ensure all platforms align with organizational goals while supporting transformation business continuity and workforce productivity.

This leader will drive technology adoption innovation and operational excellence across these platforms ensuring seamless user experiences and supporting Visas transformation goals.

Responsibilities:

Strategy and Implementation: 

• Develop and execute comprehensive technology strategies and roadmaps for Unified Communications AV streaming and event platforms.

• Lead large-scale cross-functional initiatives overseeing platform integrations to deliver cohesive secure and reliable user experiences.

• Align all workplace technology initiatives with broader organizational goals and transformation objectives.

• Manage high-impact vendor relationships and strategic partnerships to ensure best-in-class solutions.

• Provide executive updates on progress risks milestones and issues via reports and presentations.

• Oversee workforce planning budget development tracking and forecasting to meet scope schedule and cost targets.

Innovation

• Continuously evaluate and implement emerging UC/AV streaming and event technologies including cloud migration AI automation and security enhancements.

• Promote the adoption of innovative solutions that enhance collaboration productivity and event experiences for both internal and external stakeholders.

• Lead secure deployment practices risk management and compliance initiatives.

Operational Leadership

• Oversee daily operations and support for all conferencing AV streaming and event technology platforms (e.g. Teams Phone Cisco UC Webex Zoom Microsoft Teams Rooms virtual event platforms video production).

• Ensure business continuity exceptional customer service and end-user satisfaction across all channels.

• Manage change and adoption of new tools and platforms driving user enablement and organizational readiness.

• Provide resource allocation budget oversight and operational excellence for all related teams.

Team Leadership

• Mentor develop and motivate high-performing diverse and global teams.

• Set clear priorities and performance goals fostering engagement and professional growth.

• Champion diversity equity inclusion and a culture of continuous improvement.

• Build and maintain strong relationships with stakeholders driving consensus and cross-functional collaboration.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:
Bachelors degree in Computer Science Information Technology Engineering or related field (Masters preferred).
10 years of progressive experience in Unified Communications AV streaming or similar workplace technology leadership roles.
Proven track record in developing and executing technology strategies for large enterprises.
Deep expertise with leading UC/AV and streaming platforms (e.g. Microsoft Teams Cisco UC Manager Zoom Webex video production live streaming technologies).
Strong knowledge of cloud migration automation AI and security best practices.
Demonstrated success in operational management vendor partnership budget oversight and organizational change.
Exceptional leadership communication and interpersonal skills.
Experience managing globally distributed teams and supporting diverse hybrid work environments.

Preferred Qualifications:
Strong people management and team development skills.
Experience driving digital transformation in unified communications/AV/streaming.
Familiarity with ITIL Six Sigma or Agile methodologies.
Experience with ServiceNow ITSM tool.
High ethical standards and sound judgment.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time