Mobility Support Specialist

The Mobility Support Specialist serves as the subject matter expert for Zebra mobile devices across the organization. This role is responsible for the deployment configuration lifecycle management and advanced troubleshooting of Zebra handhelds tablets scanners and related peripherals. The engineer ensures that devices are reliable secure and fully integrated into enterprise IT systems to support critical business operations in warehouse retail logistics and field service addition this position will also be responsible for managing other mobile devices in the organization including laptops i-Pads and cellular phones. They will participate in other support duties in the end-user computing space including the triage and resolution of incidents provisioning of desktops laptops and Apple equipment and in the on-call rotation.

DUTIES AND RESPONSIBILITIES:

• Install configure and support Zebra handhelds tablets printers and accessories (e.g. TC series MC series ET tablets).
• Manage Mobile Device Management (MDM) platforms for provisioning policy enforcement patching and app/software distribution across all mobile platforms.
• Provide Tier 2/3 escalation support for device issues including connectivity app performance scanning accuracy OS updates and hardware failures.
• Partner with application teams to ensure seamless integration of Zebra devices with enterprise platforms (ERP POS WMS etc.).
• Collaborate with IT infrastructure networking and security teams to optimize Wi-Fi VLAN firewall and authentication configurations impacting device connectivity.
• Implement and enforce device security standards (PIN/passwords encryption patch compliance MTD solutions) and align with industry compliance (PCI-DSS HIPAA etc.).
• Maintain inventory and lifecycle management including asset tracking warranty/repair workflows and refresh cycles.
• Monitor device health usage and performance using MDM dashboards and analytics; proactively address trends or recurring issues.
• Create and maintain technical documentation troubleshooting guides and configuration standards.
• Train and support end users and field staff on best practices for device usage.
• Cross-Training peers on best practices
• Lead or support projects such as OS upgrades model rollouts large-scale refreshes or store/warehouse openings.
• Coordinate with technical support and vendors for escalations firmware upgrades and advanced troubleshooting.
• Triage and resolve incident for all end-user hardware and software.

POSITION QUALIFICATIONS:

• 3 years supporting mobile devices handhelds or rugged scanners (Zebra or equivalent).
• Hands-on experience with Zebra Android-based devices firmware updates and Zebra Mobility DNA tools.
• Strong experience with MDM platforms. Must have strong experience in administering Intune. Working knowledge of other platforms (Soti) is a plus.
• Knowledge of enterprise wireless networking (Wi-Fi 6 roaming 802.1x/EAP authentication RF troubleshooting).
• Familiarity with IT security practices and endpoint hardening.
• Strong troubleshooting and root cause analysis skills across hardware software and network layers.
• Excellent written and verbal communication skills for technical and non-technical audiences.
• Ability to support both operational stability and strategic IT initiatives.
• Process documentation and knowledge sharing.

EDUCATION AND/OR EXPERIENCE:

• Associates or Bachelors degree in Information Technology Computer Science or related field or equivalent work experience.
• Preferred: Zebra certifications (e.g. Zebra Certified Specialist) knowledge of APIs or experience supporting rugged devices in warehouse/retail environments.

Required Experience:

IC