INTERNAL ONLY Service Provider SME I

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Action Behavior Centers ABC

HQ: Austin TX

Role: Service Provider SME I

ABC Story:

Our story began in 2017 in Austin TX. We started with humble roots but big aspirations. From 1 center in North Austin our movement has inspired thousands of clinicians and operators. Today the ABC community is 3000 strong serving thousands of children with ASD. Growth with intentionality: We have a main focus on our core values. Each center is purpose-built and each community of teammates is nurtured.

Job Description:

The Service Provider SME will play a key role in ensuring seamless service operations across our centers. This individual is responsible for coordinating and dispatching technicians managing service schedules reviewing invoices assisting with billing and maintaining strong communication between vendors technicians and internal teams. The ideal candidate is detail-oriented organized and committed to delivering excellent customer service. They are responsible for National support by providing resources and compliant solutions that will deliver practical solutions that allow centers to provide therapy while laying the foundation for center standards to achieve safe compliant and consistent outcomes:

This candidate will be responsible for coordinating and dispatching technicians managing their schedules checking invoices ordering appliances and assisting with billing processes
This role is crucial in ensuring seamless service operations and excellent customer service
Dispatching & Scheduling: Coordinate and dispatch preventative service technicians to centers based on priority and availability
Maintain and update preventative maintenance janitorial and handyman service schedules to optimize efficiency
Technician Support: Provide real-time support for our ABC Centers by coordinating materials and/or service as needed
Invoice Management: Review and verify service invoices for accuracy before processing
Ensure proper documentation is submitted and approved for billing
Customer Communication: Provide updates to Center Teammates regarding the status of service calls including technician arrival times delays and follow-up appointments
Data Entry & Record Keeping: Accurately enter and maintain service records in company systems
Track ticket progress and dispatched technician to completion
Collaboration: Work closely with the service manager technicians and the administrative team to ensure smooth operations and customer satisfaction
Complete 10 hr OSHA regulation training
Live ABC mission values and maintain compliance with all company policies and procedures.
Perform other duties as assigned by supervisor

Education and/or Work Experience Requirements:

High school diploma or equivalent required; additional education or certifications in facilities management safety or a related field preferred.
3 years of experience in facilities operations vendor management maintenance safety or emergency response.
Working knowledge of workers compensation procedures safety regulations and related compliance standards.
Familiarity with OSHA regulations and ability to apply them in day-to-day operations.
Proficient in Google Workspace (Docs Sheets Drive) or similar productivity tools.
Strong communication organization and time-management skills.
Exceptional attention to detail and ability to manage multiple priorities effectively.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Ability to travel nationally to centers to provide training and support as needed

Action Behavior Centers ABCHQ: Austin TXRole: Service Provider SME I ABC Story:Our story began in 2017 in Austin TX. We started with humble roots but big aspirations. From 1 center in North Austin our movement has inspired thousands of clinicians and operators. Today the ABC community is 3000 strong...