Service Receptionist
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Job Location:
Springfield, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs provide information on service appointment availability partner with the service advisors research issues and provide solutions or alternatives.
- Must be able and willing to receive a high amount of inbound calls
- Partner with the service department to schedule vehicle service appointments
- Greet customers and provide information on shuttle schedule if needed
- Answer all calls in a prompt professional and courteous manner
- Use scripts to collect all pertinent customer information and document in the system accordingly
- Excellent customer service skills and motivation to be successful
- Appointment setting experience a plus
- Able to multi-task in a fast paced environment
- Team player
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
- Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Paid training
- Vision insurance
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
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