Planetree Regional Coordinator Americas

Position Summary

Planetree a non-profit organization which pioneered the modern movement of person-centered care is seeking an organized and energetic team member to join our AMERICAS team as Regional Coordinator / Account Manager .

Founded by a single patient in 1978 Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And through partnerships with universities in several countries Planetree is changing the way that person-centered approaches to care are studied and taught to future generations of healthcare professionals.

Reporting to the Regional Director AMERICAS the Regional Coordinator AMERICAS is responsible for supporting the team in delivering Planetree services and growing the business across the region. The Regional Coordinator plays a central coordination role between client organizations internal teams and contracted team members to ensure smooth project execution aligned with Planetrees standards and PCC Framework. This represents an exceptional opportunity for a mission-driven collaborative team player who is passionate about improving healthcare and creating a world where patients are respected and engaged in their care.

Responsibilities

Client & Account Management

• Support PCC Consultants in onboarding new clients and in managing client services as required
• Serve as the Account Manager to all regional accounts to ensure delivery of high-quality services and experiences
• Facilitate communication between clients and Planetrees internal departments
• Review and alert team members to upcoming renewing memberships and certifications
• Manage contract information for vendors offering services to the AMERICAS region
• Monitor progress risks and dependencies to ensure on-time delivery of services
• Ensure all project activities comply with Planetrees policies and principles where applicable
• Support business development efforts by assisting with proposals briefings and presentations for prospective clients
• Ensure proper handling and follow-up of accounts receivable related to assigned clients coordinating with the finance team where required

Technology & Systems

• Ensure that Salesforce and all other systems are updated with correct and accurate client information
• Ensure the consistent application of technology system policies and procedures in the region

Teamwork & Culture

• Collaborate effectively with internal Planetree teams including Sales Certification Education and Consultancy
• Support the Regional Director in communication and coordination with key stakeholders such as ministries of health healthcare leaders and regional partners
• Contribute to sales activities by supporting the preparation of proposals client briefings and presentations
• Coordinate logistics for virtual or on-site trainings workshops and learning sessions
• Ensure timely delivery of toolkits guides client education materials and certificates for participants
• Support planning for regional business trips and help generate leads during conferences and industry events
• Contribute to Planetrees organizational learning by bringing field experiences to drive innovation
• Participate in internal improvement initiatives and global knowledge-sharing efforts
• Serves as strong communicator who ensures team members are appropriately informed and engaged
• Complete mandatory training as required
• Live and uphold the Planetree Mission Vision and Values

Regional Intelligence

• Stay informed on healthcare trends regulatory developments and cultural dynamics across key AMERICAS markets
• Share relevant insights with internal teams to help adapt strategies tools or services for the regional context

Communication/Marketing & Representation

• Represent Planetree professionally in meetings webinars or events when delegated by the Regional Director
• Assist in reviewing client-facing communications (e.g. newsletters milestone updates success stories)
• Support the creation and promotion of regional success stories case studies and testimonials in coordination with Planetrees marketing team
• Identify opportunities for showcasing client achievements (e.g. award submissions conference participation Planetree Forums etc.)
• Share market intelligence and client feedback with the marketing team to inform campaign strategies and content development
• Support the marketing team with booth setup and logistics during conferences and events across the AMERICAS region.

Critical Skills

• Manage multiple stakeholder inputs and consult widely as required with Planetree team members and strategic partners
• Comfortable engaging in professional communication with individuals from a variety of backgrounds and cultures
• Flexible and able to adapt appropriately to various situations and conditions
• Advanced communication skills including written verbal and non-verbal
• Ability to manage projects in a single contract or complex system project
• Ability to think strategically and implement to realize a future transformational vision

Required Competencies

As a prerequisite the ideal candidate will believe strongly in Planetrees aspirational vision humanizing healthcare and its purpose empowering people to profoundly humanize the healthcare experience for everyone everywhere every time. This mission-driven professional will bring demonstrated success in leading and supporting bright talented and highly committed team members to achieve performance excellence and drive organizational growth. Beyond the above it is anticipated that the background achievements and personal characteristics listed below will best position the hired candidate for success as the Regional Coordinator AMERICAS.

Education

• Degree in business healthcare administration or similar
• Preferred: Additional research certifications or other masters degree(s)

Experience

• Experience in working across multiple time zones and cultures
• Demonstrated analytical skills and ability to think strategically and solve problems
• Excellent interpersonal skills with demonstrated ability to build and leverage strong relationships with diverse stakeholders both internal and external.
• Preferred: International healthcare experience

Personal Attributes

• A strategic thinker who is at the same time operationally focused willing and able to be hands-on in the day-to-day running of the business.
• A highly collaborative leader with maturity and personal confidence to tap into and leverage the experience and talent of colleagues across the organization.
• A bright open-minded life-long learner with a spirit of inquiry respectful of all people and cultures.
• Demonstrates a poised confident and engaging professional presence.

Technology

• Significant Salesforce experience including Sales Cloud Experience Cloud and other functionalities
• Proficient in Microsoft Office (Word Excel PowerPoint OneDrive) and 365 products
• Proficient with Video Conferencing platforms
• Proficient with presentation technology requirements
• Advanced Skills with Video Conferencing Platforms such as Zoom Microsoft Teams WebEx and/or GoToMeeting
• Preferred: Proficient with Expensify

Language

• English proficiency written and verbal
• Excellent oral and written communications skills
• Preferred: Spanish French Portuguese written and verbal

Performance Evaluation

Performance objectives will be established at the beginning of the team members period of employment. These objectives will be discussed and agreed with the team members direct line manager. This will form the team members Development & Performance Plan for the year.

Performance will be evaluated by:

• Feedback on work achievements and issues by ongoing discussions and at performance evaluations
• Periodic external member / partner feedback on services provided
• Performance indicators for systems relating to the delivery of Planetree products and services
• Performance indicators for key areas of responsibility

Diversity Statement

Planetree is a non-profit 501 (c) 3 organization. We work in over 30 different countries and value diversity in our work and our our work we promote respect inclusion and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race religion creed or orientation to join our mission-driven team.

Additional Information

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists fingerprint verification credit check and/or drug test. By applying for a position with Planetree you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetrees employment policies. You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also considered.

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