Part-Time HR Coordinator

POSITION DESCRIPTION AND KEY MEASURES

Location: Torrance CA (USA Support Center)

Department: HR

Reports To: People and Development Manager

Job Type: Entry-Level

POSITION PURPOSE AND EXPECTATION:

The HR Coordinator provides administrative and operational support to the Human Resources team for a multi-location retail organization. This part-time role focuses on handling routing HR tasks supporting internal processes maintaining accurate records and ensuring timely communication across the HR function and ensuring smooth day-to-day HR operations across our US Canada and Mexico locations. The role is ideal for someone looking to begin or grow a career in Human Resources through hands-on administrative experience.

KEY RESPONSIBILITIES

Employee Support & Inquiry Intake

Serve as an initial point of contact for routine HR-related inquiries via phone email and ticketing system.

Acknowledge and document team members questions related to general HR topics (policies benefits payroll and leave).

Route non-routine or complex inquiries to the appropriate HR team member or specialist

Maintain timely professional and courteous communication with team members.

Log inquiries and updates accurately within the HR ticketing system.

Open Door Program Management

Monitor and respond to Open Door Submissions in a confidential and timely manner.

Coordinate with HR leadership on sensitive employee concerns and workplaces issues.

Track Open Door cases through resolution and maintain confidential documentation.

Follow up with employees to ensure concerns have been addressed appropriately

Mail & Communications Handling

Process incoming and outgoing HR department mail and correspondence.

Distribute documents to appropriate HR team members and business locations.

Handle confidential employee documentation with appropriate security and discretion.

Coordinate delivery of time-sensitive HR materials and legal notices.

Ticketing System Management

Monitor HR ticketing system and ensure timely assignment and resolution of requests.

Categorize and prioritize incoming tickets based on urgency and subject matter.

Resolve straightforward requests independently and route complex issues appropriately.

Maintain ticket documentation and ensure proper closure of completed requests.

Generate reports on ticket volume response times and common inquiry themes.

HRIS Administration

Maintain accurate employee data in ADP Workforce Now (or similar HRIS platform).

Process employee status changes transfers and organizational updates.

Audit employee records for accuracy and completeness on a regular basis.

Generate standard HR reports and assist with data analysis projects.

Support HRIS system testing troubleshooting and enhancement initiatives.

Ensure data integrity and compliance with data privacy regulations.

General HR Support

Assist with onboarding coordination and new hire documentation processing.

Support benefits administration and open enrolment activities.

Maintain organized HR files (both physical and electronic) in compliance with retention policies.

Prepare HR communications announcements and policy updates as directed.

Provide backup support for other HR team members as needed.

SKILLS AND QUALIFICATIONS

Required:

Associates degree in Human Resources Business Administration or related field; or equivalent combination of education and experience.

1-2 years of HR administrative experience preferably in a multi-location or retail environment.

Experience with HRIS systems (ADP Workforce Now preferred) and ticketing platforms.

Excellent written and verbal communication skills with ability to interact professionally with all organizational levels.

Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

High attention to detail and accuracy in data entry and record-keeping.

Proficiency in in Microsoft Office Suite (Word Excel Outlook).

Demonstrated ability to handle confidential information with discretion and professionalism.

Customer service oriented with problem-solving mindset.

Ability to work independently with minimal supervision.

Preferred:

HR certification (SHRM-CP PHR) or pursuit thereof.

Bilingual (English/Spanish) strongly preferred given North American operations.

Knowledge of US employment law and multi-jurisdictional compliance requirements.

Experience with retail or multi-location operations.

Other duties and special projects within skill and competency level as required.

Core Competencies:

Communication: Clear professional and empathetic communication across all mediums

Confidentiality: Unwavering discretion in handling sensitive employee information

Organization: Systematic approach to managing tasks records and competing priorities

Technical Aptitude: Quick learner with ability to master HR technology platforms

Customer Service: Solution-focused approach to supporting employees

Attention to Detail: Precision in data-management and documentation

Adaptability: Flexibility to adjust to changing priorities and business needs