ADC Program Manager

Los Angeles Mission Inc.

Job Description

Job Title: ADC Program Manager

Department: ADC Womens Program

Reports To: ADC Executive Director

FLSA Status: Regular Full Time Exempt

SUMMARY: Demonstrate Christ-like behavior and attitude in all job duties and responsibilities. The Program Manager must have extensive experience working with individuals that are chronically homeless abusing alcohol/drug/addiction domestic violence human trafficking victims and recovery program services. The Program Manager will provide managerial leadership for womens programming under the direct supervision of the ACD Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program manager position for the womens residential program is involved in bringing services agencies resources and people together within a planned framework of action toward the achievement of established program and operational goals. It may involve liaison activities and collateral contacts with program vendors and partnerships. The Program Manager/Womens Residential program will assist the Executive Director in managing the day-to-day operations of the Anne Douglas Center for Women and assist in the training and supervision of ADC case managers the monitoring and keeping of confidentiality adherence to evidence-based case management methodologies and program policies and procedures and overall safety by performing and assisting with the following duties:

Record Keeping

• Maintains copies of provider literature and program materials for participants to review.
• Coordinates prepares and maintains required charting and documentation in a timely and thorough manner.
• Serve as the liaison and gatekeeper for administration of Client Track system ensuring that the client data is keep up to date and all relevant data in recorded in Client Track/HMIS systems.
• Produces regular Client Track reports on number of residents enrolled served discharged conducts daily/monthly tracking/monthly reporting and tracks occupancy fees SSI GR food stamps gratuity and other cost analysis reporting to be submitted to senior leadership.

Community & Interdisciplinary Collaboration

• Assist in program recruitment for womens program.
• Develops and maintains proactive working relationships within the mission community organizations and councils to expand program awareness referrals and services under the direction of SVP of Programs and other senior leadership.
• Works collaboratively with delegated yet reduced case load to develop short-term/long-term goals and decides program services needed monitors client progress and ensures treatment plan outcomes are met and/or changed in collaboration with client and the interdisciplinary support team as appropriate.
• Attends weekly team case managers meetings and scheduled interdisciplinary team consultation to supply feedback on status of assigned case load and work in a collaborative manner towards continued progress.
• Works with interdisciplinary team through the entry pathway from application/ intake/Information gathering process to discharge/exit planning and confirms a referral process to ensure continued stabilization higher level of care and successful completion of goals employment and housing services.
• Co-facilitates groups with certified SUD counselors and partners as assigned throughout the year.
• Communicates with network providers as participants move between levels of care and into post-discharge recovery services to support successful transition(s).
• Creates and develops relationships with community providers of housing employment education food assistance childcare support substance abuse treatment primary care mental health treatment and other supportive services that will foster reentry and connectivity to the community at large.
• Assist with alumni development.

Managerial and Case Management

• Manages day-to-day operations and supervises ADC case managers monitors and housekeeper.
• Monitors and evaluates the efficiency and effectiveness of program service delivery case management methods and procedures; recommends best practices for computerized case management methods.
• Implements individualized intervention and assistance in accessing public benefits/Medi-Cal Outreach and Enrollment; information/referral regarding access to health; and encourages participation in educational and career related opportunities.
• Provides comprehensive case management across all mission-wide programs and aid clients on caseload to employ interventions to resolve problems & evaluate progress using SMART plan approach.
• Utilizes evidence-based best practices intensive case management behavioral contracts critical time intervention motivational interviewing and trauma-informed approaches in coordination of program services; including but not limited to the following: bio-psychosocial health assessments progress checks verifications/completion letters homelessness certifications goal setting and treatment planning.
• Coordinates/monitors and works with court system DOJ DMH and social services to coordinate program services in alignment with court orders probation department and social services mandates.
• Provides on-going monitoring of clients well-being linkages to mental health services linkages to permanent housing and other support services as needed.
• Conducts crisis intervention that assists/support clients ability to independently problem-solve by utilizing problem-solving skills and manager self-care.
• Provide crisis intervention and resolve conflicts between staff participants and participants families as needed.
• May be required to work some evening hours and/or weekends.

Chaplaincy Accountability

• Offers prayer and encouragement consistent with scripture and the principles of Los Angeles Mission Inc. as deemed appropriate.
• Participates in chaplaincy-related outreach presentations to partnering churches special events LAM Family devotion rotation and other community relations at the Los Angeles Mission Inc. upon request in tandem with responsible caseload management.
• Engages in one (1) assigned quarterly rotations to teach a biblically based class as needed attend weekly staff prayer and other chaplaincy relevant duties that do not interfere with manager related responsibilities.

SUPERVISORY RESPONSIBITIES:

• ADC Case Managers
• ADC Monitors
• Interns as deemed appropriate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision distance vision and peripheral vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the employee is occasionally exposed to a disagreeable element such as noise heat dust or cold. Employee may be exposed to some abuse from angry callers. Employee is regularly exposed to some risk of communicable disease from guest of facility exposure to TB and other respiratory diseases.

Required Experience:

Manager