Call Center Relationship Manager

Martinsville, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

SCOPE

The primary responsibilities of this position are to provide individualized customized services. Other responsibilities include assisting other bank staff in helping customers as needed.

AREA OF RESPONSIBILITY:

Customer Service

Provides excellent customer service to both internal and external customers
Provides individual customized services to customers
Learns about customers financial situations and needs and provides advice about the banks products and services
Works with customers to help them establish new accounts
Works with customers to provide for consumer lending needs
Works with customers to provide support across all digital banking channels
Provides customers with account updates on a timely basis
Assists other bank staff in helping customers as needed including teller functions

COMPETENCIES:

Communicating

Communicates in a straightforward and assertive fashion
Updates relevant people with timely information
Listens carefully to what others are saying
Respects and considers all opinions even counter-opinions

Demonstrating Integrity

Assumes responsibility for mistakes and failures
Demonstrates consistency between what is said and what is done
Behaves according to sound ethical and legal standards

Working with Others

Is respectful of others
Balances individual goals with team goals
Builds and maintains productive relationships with people throughout the organization

Adapting to Change

Maintains composure in frustrating situations
Demonstrations flexibility in working with others
Adapts to help others adapt to change

Client Service

Effectively responds to customer needs
Answers customer questions and fully addresses their concerns
Quickly and practically solves customers problems
Demonstrates appropriate discretion; keeps confidential information private

Representing the Bank

Demonstrates good interpersonal communication and presentation skills
Manages difficult customer situations and treats others with respect
Maintains a neat and professional appearance

Professional Excellence

Demonstrates a consistently high level of professional judgment
Provides customers with accurate and reliable financial information
Demonstrates strong customer service and communication skills
Maintains independent and objectivity in carrying out job responsibilities

Business Development

Develops strong relationships with existing customers
Projects a good impression of the bank and its integrity
Uses contacts in the business community to produce business for the bank
Can think quickly and develop practical solutions to problems
Cross-sells the banks products and services to customers
Refers bank customers to specialists in other product areas as needed

JOB KNOWLEDGE:

General business and financial knowledge
Relationship Manager job knowledge
Knowledge of department-related financial services regulations and compliance
Knowledge of fraud: prevention and detection
Knowledge of all digital banking channels
Strong knowledge of the companys products services and policies
Knowledge of payment systems and ACH as well as their applicable regulatory requirements

COMPLIANCE

All positions within Home Bank SB must comply with all state and federal laws and regulations as per the Banks compliance policies and procedures.

SUPERVISORY RESPONSIBILITIES

This position does not require supervisory responsibilities.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk or hear.

POSITION TYPE

This is a full-time position. Days and hours of work are Monday through Friday 8:00am to 6:00 pm and Saturdays 8:00 am to 12:00 pm. This position regularly requires long hours and frequent weekend work.

TRAVEL

Travel is not expected for this position.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

EDUCATION AND OTHER REQUIREMENTS:

High School diploma or equivalent.
2-3 years customer service/sales experience preferred.
This job requires skills needed in a typical office environment. This includes computer skills as well as utilization of office equipment.

Required Experience:

Manager

SCOPEThe primary responsibilities of this position are to provide individualized customized services. Other responsibilities include assisting other bank staff in helping customers as needed.AREA OF RESPONSIBILITY:Customer ServiceProvides excellent customer service to both internal and external cust...