Sr Client Services Project Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
We look for a Sr Client Service Project manager based in the United Kingdom
(remote position)
How will you make an impact
Reporting into the EMEA Project Management Office leader Project Managers lead all aspects of Digital Science product and solutions projects for our customers including the preparation and maintenance of project timelines and results. Project Managers define resource requirements for projects and perform delegate and ensure the completion of project tasks. Project Managers participate in initial project analysis and estimation and maintain fiscal accountability for projects handling risks and avoiding cost overruns.
Key Duties and Responsibilities:
Strategic:
Serve as a trusted advisor to our customers account managers service leaders and delivery teams. Engage optimally with customers to ensure the successful implementation of Thermo Fisher solutions. Support Thermo Fisher Scientifics goals and strategies with a focus on customer satisfaction growth and profitability. Cultivate and uphold a culture of exceptional customer service.
Operational:
- Accurately estimate project and task resource requirements define and control project definition and scope.
- Maintain and handle project timesheets expense reports and status reports in accordance with companys guidelines.
- Interact optimally with client project management and technical personnel and coordinate project related activities such as software validation.
- Optimally handle project assignments and schedules in concert with the other project managers and services leaders. Provide recommendations into planning resource allocation management tracking and reporting of projects.
- Successfully handle all financial aspects of projects. Avoid cost overruns. Produce timely & accurate project summaries and be responsible for the revenue activity of the project team members and invoicing to clients.
- Facilitate meetings effectively and deliver engaging informative presentations.
- Travel as needed for internal and customer meetings.
Culture:
In line with the 4I values of Integrity Intensity Innovation and Involvement that form the foundation of our culture and ways of working this role will bring intensity and a high degree of involvement to handling the effective and timely delivery of solutions engagements to customers.
Knowledge Skills and Abilities:
- Complete project lifecycle experience in biotechnology pharmaceutical or process-based industries preferably at an enterprise software product company in an external customer facing role.
- Broad understanding of relevant technologies and implications in the delivery of scientific solutions such as but not limited to understanding of IT processes SDLC methodologies Quality Management System Validation etc.
- Strong communication and social skills integrity and credibility.
- Results focused proactive self-starter with a proven track record of getting things done.
- Attention to detail and a concern for quality.
- Planning prioritizing reporting problem solving and analytical capabilities.
- Experienced with project budgeting and cost tracking.
- Ability to lead and to in charge of the efficiency of others applying their expertise seeking information and factors as input into planning and execution.
- Proficient in English with strong oral and written communication skills with a high level of professional confidence. Proficiency in another European language is helpful.
Experience Requirements
- Bachelors or masters degree in IT IS Engineering Life Sciences or equivalent.
- At least 5 years of solid experience in project management in life and laboratory sciences software.
- Proven success in enterprise software professional services particularly large scale and/or global software implementation projects both time and materials and fixed-fee milestone-based in nature.
- PMI Project Management Professional (PMP) or equivalent certification useful.
Required Experience:
Senior IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
