Supervisor, Operations and Customer Support

Your leadership is here.

Location:Fort McMurray Slave Lake Grande Prairie or Peace River AB

What We Offer:

• Competitive Package:Attractive salary and a comprehensive benefits package including performance bonus eligibility flex benefits from first day of employment extra paid leave pension employee share purchase plan charitable donation matching hybrid work environment and more.
• People-First Leadership:A role where youre trusted to lead a team that helps keep operations and customers connected.
• Trusted Alberta Employer:Join a stable community-minded company offering long-term visibility and growth.

Why Work Here:

At ATCO we believe meaningful work starts with meaningful connections. Youll join a team that keeps communities powered and customers supported through dependable responsive operations. If you take pride in leading people balancing priorities and making things run efficiently this is your opportunity to build a career with a company thats Always There. Anywhere.

About the Role:

As a Supervisor Customer and Operations Support (Operations Services Supervisor) with ATCO Electric youll lead administrative customer and financial support activities for your regional operations area. Youll oversee a team that provides business accounting and customer service expertise ensuring day-to-day operations run efficiently and customers receive the high-quality service they expect. Your leadership will help bridge field operations internal departments and the community to maintain safe reliable power delivery throughout the region.

What Youll Do:

• Provide operational and financial leadership by managing day-to-day customer service billing and accounting functions ensuring effective internal controls and efficient workflows.
• Lead regular team meetings to promote communication collaboration and a strong customer-focused culture.
• Supervise and support administrative customer service and clerical staff fostering professional development and engagement.
• Review account reconciliations operational reports and customer feedback to ensure accuracy consistency and continuous improvement.
• Prepare review and approve journal entries budgets forecasts and business plans that align with company goals and financial standards.
• Oversee training performance management and succession planning to support employee growth and organizational readiness.
• Manage financial and operational reporting ensuring timely accurate information for data-driven decision-making.
• Prepare monthly management reports operational cost summaries capital expenditure updates and customer service metrics.
• Support quarterly and annual reporting for senior leadership and regulatory requirements.
• Lead planning and forecasting activities ensuring business plans and performance forecasts are accurate and submitted on time.
• Manage budget development monitoring and variance analysis identifying trends and recommending corrective actions.
• Coordinate community relations and stakeholder engagement by supporting local events presentations and relationship-building initiatives.
• Ensure compliance with Health Safety and Environment (HSE) standards while promoting a proactive safety culture.
• Support workforce planning and resource management to ensure appropriate staffing levels and effective service delivery.
• Collaborate with internal departments and external partners to maintain strong relationships and resolve operational or customer-related issues.

What You Bring:

• Post-secondary degree diploma or certification in business finance or a related field.

• 5 years of experience in operations customer service or financial administration; utility or energy industry experience preferred.

• Strong team leadership skills with a focus on coaching and employee development.

• Financial and business acumen with hands-on experience in budgeting forecasting or reporting.

• Excellent communication and interpersonal skills with the ability to work cross-functionally.

• Proficiency in Microsoft Office especially Excel; experience with Oracle Financials is an asset.

• Knowledge of collective agreements or experience working in a unionized environment is an asset.

• A commitment to providing exceptional customer service and supporting community relationships.

About Us:

We are a leading energy provider in North America. Through ATCO Energy Systems we build operate and maintain electric and gas transmission and distribution lines safely and reliably serving over three million customers in hundreds of communities. Were advancing the use of hydrogen as a cost-effective pathway for decarbonization using existing energy delivery infrastructure. Were also building resilience by modernizing our electric grid and connecting renewable generation capacity to our system to meet the needs of customers for sustainable reliable and affordable energy.

At ATCO we support a diverse and inclusive environment that values the contributions and perspectives of everyone on the ATCO team. We believe the ATCO team is the foundation of our business and our most valuable asset across our global operations. Without each team members unique skills strengths and knowledge we simply wouldnt be able to achieve our fundamental vision of delivering lifes essential services to our customers around the world.

ATCO is an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. Visit our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of ourATCOoperations and facilities are located. We honour and respect the diverse history languagesceremonies and culture of the Indigenous Peoples who call these areas home.