Customer Service Representative
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Job Summary
We are seeking a friendly detail-oriented Customer Service Representative to join our team. The ideal candidate will be passionate about helping customers solving problems efficiently and ensuring a positive customer experience across phone email and chat channels.
Key Responsibilities
Respond promptly to customer inquiries via phone email and live chat.
Handle and resolve customer complaints with professionalism and empathy.
Process orders returns and account updates accurately in our CRM system.
Provide information about products services and policies.
Escalate complex issues to the appropriate department when necessary.
Maintain customer records and document all interactions.
Collaborate with team members to improve service processes.
Requirements
High school diploma or equivalent (associate or bachelors degree preferred).
1 year of customer service or call center experience.
Excellent communication and problem-solving skills.
Strong computer and data entry skills.
Ability to multitask and remain calm under pressure.
Benefits
Health dental and vision insurance
401(k) with company match
Flexible scheduling or remote work options
Life insurance and disability coverage
Required Skills:
High school diploma or equivalent; bachelors degree preferred. Proven experience in customer service support or a related role. Excellent written and verbal communication skills. Strong problem-solving skills and attention to detail. Ability to handle difficult customers with empathy and professionalism. Ability to work in a fast-paced environment and manage multiple tasks.
Required Education:
High school diploma or equivalent; bachelors degree preferred.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
