Supervisor-Operations

応募資格

ホテルフロント業務経験3年以上の方
Opera知識経験
PCスキル
コミュニケーション能力
業務上必要なレベルの英会話スキル と日本語能力オペレーション部門のリーダーポジションをお任せいたします
Crew Supervisorとしてチーム内のコミュニケーション強化や後輩へのトレーニング雰囲気づくりを行なっていただきます

MOXYはバーカウンターでチェックインをする新しいスタイルのホテルです
マルチタスククルーとして
日々のゲストへのチェックインチェックアウトを中心とした宿泊業務のみならず
カフェやドリンクの提供キッチン業務など料飲業務も携わります

宿泊ゲストや外部ゲストの接客リクエストへの対応
お客様満足度の向上
スタッフコントロール
チームワーク他部署とのコミュニケーション

マルチタスクにお仕事をしていただきますので
経験値やスキルをさらに上げたい方にもおすすめです

髪色髪型自由
あなたの個性を尊重します

応募資格

ホテルフロント業務経験3年以上の方
Opera知識経験
PCスキル
コミュニケーション能力
業務上必要なレベルの英会話スキル と日本語能力目安N2以上

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Process all guest check-ins by confirming reservations in computer system verifying guest identity requesting form of payment assigning room and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g. Health Club Retail Shop) are scanned and charged to room.

Assist management in training evaluating counseling disciplining and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 3 years of related work experience.

License or Certification: None