Medical Receptionist 10S Trauma Stepdown Unit FT Days

Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community ofindividuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniquenessis sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.

Organization:

10S Trauma SD Cohort 10

Job Summary:

Supports delivery of patient care by providing clerical and receptionist services to patients families visitors staff physicians departments that support patient care and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow supports appropriate use of technology and fosters effective communication.

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**All Candidates must attach an up-to-date resume to their application. **

Discover Vanderbilt University Medical Center: Located in Nashville Tennessee and operating at a global crossroads of teaching discovery and patient care VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued your knowledge expanded and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilts mission is to advance health and wellness through preeminent programs in patient care education and research.

Department/Unit Summary:

Our Trauma unit specializes in caring for Level I Trauma patients from the Middle Tennessee area covering over a 66000 square mile area. Our patient focus is on providing quality care to multi-system acute and critical care patients involving traumatic injuries and preparing them for their return back into society. We strive for the best and set high standards for the care we provide. A typical shift for our care partners includes working with a dedicated team to care for patients with head neck spinal cord thoracic abdominal pelvic and a variety of orthopedic injuries. The Vanderbilt Trauma staff members are excellent in teamwork reacting quickly to situations thinking critically and managing patients from admission to discharge.

Why Vanderbilt

VUMC Benefits start on Day One!
We care for our team members with a comprehensive benefits package that includes:

• Health Dental and Vision Insurance
• 403b Retirement Plan with Company Match
• Generous Paid Time Off
• Tuition Assistance
• Career Growth Ladder Opportunities

Shift:

• Full-Time Day Shift - 6:45 am - 7:15 pm (three 12-hour shifts/week)
• Shifts do rotate throughout the week
• Note: Set schedules are not available. Schedules are determined by unit clinical staffing needs.
• All Employees (Night shift & PRN included) are required to attend hospital orientation during regular daytime hours during the first week of employment.

Preferred Qualifications:

• Previous administrative experience in a medical setting.
• Flexible availability
• Professionalism and reliability
• Excellent communication and teamwork skills
• High emotional intelligence

Important Instructions for All Candidates:

• Current Vanderbilt employees must apply via the internal job board. To do so log in to Workday and search for internal jobs. Your work information will not automatically populate so be sure to enter this information manually and upload an up-to-date resume.
• All candidatesshould upload an updated resume in Word or PDF format includingstart and end dates (month & year)for all relevant positions.

KEY RESPONSIBILITIES
Processes orders according to guidelines follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines makes follow up appointments and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear current information to families visitors and staff.
Uses telephone patient call system beeper/paging system fax/copy machine scanning unit specific monitoring devices pneumatic tube system and to facilitate flow of communication equipment and supplies.
Orders maintains and uses supplies in a cost effective manner.
The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
Customer Service (Novice): A continuing focus on the needs and requirements of customers anticipating their needs remaining sensitive to customers while performing services for them responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills procedures attitudes etiquette and competencies necessary for successful telephone communication with customers.

Our professional administrative functions include critical supporting roles in information technology and informatics finance administration legal and community affairs human resources communications and marketing development facilities and many more.

At our growing health system we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth appreciation of benefits and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Performs tasks that are typically routine that may impact teams performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities :

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues priorities working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues solves routine problems and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

Less than 1 year

Education:

High School Diploma or GED

Vanderbilt Health is committed tofosteringan environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.