Pittsburgh Area Volunteer and Administrative Manager Pittsburgh, PA

Job Description
On behalf of VetJobs/MilitarySpouseJobs thank you for your interest. We are assisting our partnering company listed below with this position. It is open to Veterans Transitioning Military National Guard Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow for next steps.



As a WCC Volunteer and Administrative Manager employee will work with the Pittsburgh Area
Program Manager in support of all aspects of the Pittsburgh area daily operations program delivery
and implementation including planning scheduling documentation and data entry supporting the
training of dogs and Veterans internal and external communications volunteer supervision
recruiting and onboarding as well as assisting with strategic initiatives community outreach and
development support as needed. The Employee is expected to work collaboratively and perform all
duties and responsibilities in a timely and professional manner.
Duties and Responsibilities
A. Program Coordination:
Support all aspects of program delivery and implementation for all existing and new
programs operated through the WCC Pittsburgh site location including all necessary
planning scheduling data entry/documentation recordkeeping communications and
volunteer supervision.
Maintain regular communication with WCC leadership volunteers clinical site staff
Pittsburgh area representatives Duquesne University representatives and other
stakeholders.
Analyze potential opportunities for program expansion make recommendations to WCC
leadership facilitate new relationships cultivate existing relationships and execute
approved plans.
Work with leadership to ensure program efficacy quality and consistency. Communicate
program information maintain accurate records and report on Key Performance Indicators
as requested.
Identify opportunities for program administrative and operational improvements
recommend appropriate modifications and document best practices.
Work collaboratively with WCCs Development and Communications team and assist the
Director of Development to support and enhance fundraising outreach and community
activities in the Pittsburgh area.
Help organize WCCs semi-annual celebrations and other community events as needed.
Assist with recruiting onboarding and training new volunteers.
Create schedules and program assignments that meet staff and organizaƟonal needs

ensuring program efficacy professional development job saƟsfacƟon and achievement of
KPI goals.
Ensure compliance and establish policies with community partners.
Network with all community partners to increase referral base and develop collaboraƟve
working relaƟonships.
Share in represenƟng WCC at Duquesne and Team Foster events arranging for Service Dogs
in Training (SDiTs) and or Puppy Raiser (PR) to be present.
B. General:
Maintain a clean safe environment for the dogs and humans at the program site.
Comply with or exceed Assistance Dog InternaƟonal standards and ethics.
ParƟcipate in staff meeƟngs professional development and community awareness acƟviƟes.
ParƟcipate in programs training and supervision as required by WCC or the host
facility rules.
Maintain detailed records enter data and complete required forms and reports in a
Ɵmely manner and enter all relevant informaƟon in Salesforce.
IdenƟfy locate or create SOP documents for operaƟonal tasks relevant to remote sites.
Update the onboarding documents with viable links.
C. Mission Based Trauma Recovery:
Communicate regularly with the Assistant Director of MBTR Director of Service Dog
Training Programs and other WCC leaders including the ExecuƟve Director regarding
program execuƟon potenƟal improvements opportuniƟes challenges quesƟons and
other topics related to WCC programming.
Coordinate with any PiƩsburgh Area Program Liaisons and host facility point of contacts (if
applicable) to ensure compliance with HIPAA paƟent goals research guidelines medical
record requirements facility regulaƟons and shared program goals.
Groom and care for dogs in accordance with Assistance Dogs InternaƟonal and
WCC standards and best pracƟces.
Coordinate with Puppy Raisers to idenƟfy dogs needed for MBTR sessions and
arrange transportaƟon and on-site support.
Assist in onboarding new Puppy Raisers and Puppy SiƩers including
communicaƟon training schedules and adding them to GroupMe and email lists.
D. Canine Health and Puppy Parent CommunicaƟons:
Ensure that rouƟne evaluaƟons of service dogs-in-training are completed and
recommendaƟons for appropriate placement are communicated to Director of Service
Dog Training Program.
Maintain and monitor supplies and equipment for service dogs-in-training and inform
designated supply coordinator when addiƟonal supplies and equipment need to be
ordered. Maintain an inventory of equipment (collars harnesses crates vests etc.).

Communicate any emergency canine health problems directly to the Director of
Dog Programs and Director of Service Dog Training Program as soon as they are
idenƟfied.
Ensure WCC dogs-in-training receive monthly flea Ɵck and heartworm preventaƟves and
any other medicaƟons prescribed by a veterinary care provider or Director for Dog
Programs and prepare and distribute monthly preventaƟve medicaƟons.
Transport program dogs as directed to receive veterinary care and provide support
for exams such as eye and cardiac checks.
Assist in coordinaƟng Puppy Parent and volunteer classes in accordance with the schedule
and according to the WCC training manual.
Communicate with Puppy Parents regarding schedules proper handling and care of the
dogs and ensure they complete and submit monthly reports.
Communicate with Puppy Parents and WCC Directors regarding problem behaviors
and training progress.
Enter data and complete required forms and reports in a Ɵmely manner.
Manage Puppy schedules including changes and ensuring siƩers have the proper equipment
and supplies.
Track vaccinaƟon needs and communicate with Puppy Raisers about appointments.
Keep aƩendance for Puppy Raiser and Puppy SiƩer classes and follow up with volunteers who
are missing required sessions.
Create schedules for exclusive Puppy SiƩer classes.
Contribute to the weekly email update with training sessions MBTR sessions wags and
welcomes and reminders.
E. Other
Periodically represent WCC at donor and partners collaboraƟon events parƟcipate in
presentaƟons to highlight WCCs mission.
Represent WCC in a professional manner build and maintain posiƟve relaƟonships with
coworkers as well as individuals community groups government representaƟves
contractors volunteers and organizaƟons that support WCC and/or wounded Warriors
and their families.
Maintain valid drivers license and reliable transportaƟon.
Other tasks consistent with the above as assigned.
Required Experience Skills Background
Bachelors degree in Nonprofit Management Business Administration or a related field;
equivalent combination of education and relevant experience will be considered.
Minimum of 35 years of experience in volunteer management community engagement or
program coordination preferably within a nonprofit or human services setting.
Demonstrated experience recruiting training and supporting volunteers; ability to foster
engagement and build community among diverse groups.
Proven administrative and organizational skills including recordkeeping scheduling and

managing multiple priorities with attention to detail.
Strong written and verbal communication skills with the ability to represent the organization
positively to volunteers community partners and the public.
Ability to work both independently and collaboratively as part of a mission-driven team.
Commitment to Warrior Canine Connections mission of serving Service Members and Veterans
through the Mission Based Trauma Recovery (MBTR) model.
Flexibility to work occasional evenings or weekends to support events or volunteer activities.
Familiarity with Microsoft Office and electronic file sharing applications.
Valid drivers license and reliable transportation for local travel between program sites and
community events.
Desired Experience Skills Background
Experience working with or supporting Service Members Veterans or military families.
Public speaking experience.
Experience with Customer RelaƟonship Management (CRM) systems such as Salesforce.
Familiarity with animal-assisted therapy service dog training or other canine-related
programs.
Background in trauma-informed care or mission-based recovery models.
Experience coordinating volunteers across multiple sites or in partnership with community
organizations.
Knowledge of nonprofit operations community outreach or event coordination.
Skill in developing volunteer recognition and retention strategies.
Experience tracking volunteer data metrics and impact reporting.
Compensation:
The Employee will be paid $/year.
Payments will be made according to the established payroll schedule minus normal statutory
deducƟons.
The Employees performance will be reviewed on an annual basis or as otherwise determined
by WCC management.
Benefits:
WCC provides a health insurance plan for qualified full-time employees as a partially paid
benefit. You will be eligible to enroll in the health plan on the first day of the first full month
following your start date. You may elect to add certain family members to this plan at an
additional expense. The plan is currently offered through United Healthcare.
WCC also offers a retirement plan and you will be eligible to participate in that plan after 90
days of employment. If you do not opt out of the retirement plan you are automatically
enrolled at a 3% contribution.
Details regarding the health and retirement plans are provided in the Employee Handbook
and the applicable program materials.
Benefits may be added or changed in the future at WCCs discretion.
Paid Time Off and Holidays:
The Employee will be entitled to a total of 15 days of Paid Time Off (combined vacation

and sick leave) each year.
The Employee is entitled to paid time off for Federal Holidays in accordance with policies
in the WCC Employment Handbook.
The Employee will be eligible to take PTO after the first 90 days of employment.