Customs Operations Supervisor Port Huron, MI

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We have an exciting opportunity for a Customs Operations Supervisor to supervise a team of Customs Operations Specialist/Clerks and coordinate all customs clearance activities.


Supervise a team of Customs Operations Specialist/Clerks performing the duties:

Duty Finalization
Check processing
Intercompany Invoice Mailing
Trucker Payable
Bond Department
CAT
Customer Maintenance
POA

Key Responsibilities:

Manages productivity and develops initiatives for efficiency improvements
Identifies training needs and opportunities to develop a highly skilled Customs Operation Team
Ensures all work is assigned department/team is completed in a timely and efficient manner
Supports in KPI achievements by monitoring and driving performance evaluation Customs Operation Specialist team members
Ensures operational adherence to compliance standards of federal and foreign regulations governing the shipment receipt and documentation of imported/exported products being shipped through all DFG facilities
Ensures operational adherence to defined processing standards
Handles escalations (e g dispute with internal/external customers)
Interacts with Customer Service Product and Global Service Centers if required
Typically supervise a large team of associate level employees/or lower level employees in Supervise and coordinates customs clearance activities in the customs house brokerage or gateway environment in an efficient and cost-effective manner.
Ensures compliance with federal and foreign regulations governing the shipment receipt and documentation of imported/exported products being shipped through all DHL facilities.
Establishes monitors and revises policies procedures and service standards for customs clearance operations.
Ensures all policies and procedures are consistently administered.
Responsible for meeting key performance indicators targets for a given product.
Supervises two or more staff; responsible for hiring coaching training and developing subordinate staff.
Assigns work sets completion dates reviews work and manages performance in accordance with organizational policies procedures and performance management processes.
Recommends process improvements for area; identifies defines and develops solutions to issues and problems that are not immediately evident in existing systems.
Focused on maintaining steady workflow and productivity meeting service/productivity standards and resolving operational problems and handling disturbances.
Provides guidance and training.
Provides input to hiring firing layoff promotion reward and other decisions.
Manages overtime.
Majority of time is focused on supervising employees who perform service production or support work.
Often interacts with contacts outside DHL such as customer representatives vendors or industry groups.
Additional Qualifications/Responsibilities
Skills / Qualifications:

Complete understanding and wide application of principles theories and concepts in function or business area.
An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
Knows and effectively uses fundamental concepts practices and procedures relative to quality and productivity improvements training budgeting and cost control and progressive techniques in area of specialization.
Generally understands basic supervisory approaches for work direction motivation and disciplinary action.
3-5 years of experience in related area of responsibility

Pay Range: $62475.00 - $83300.00 (Based on Experience)



Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care inpatient/outpatient services and prescriptions.
Vision: Optional coverage for exams frames and contacts.
Dental: Optional coverage for preventive basic and major services.
Paid Time Off: 7 major holidays 8 floating holidays and accrued vacation/sick days.