Help Desk Junior
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for junior profiles who are eager to learn and grow in the technical area of infrastructure and Workplace to join Inetums Help Desk team for an innovative project with a client in the Telecommunications sector. The role will be performed on a hybrid basis based in Lisbon and in rotating shifts providing first-line technical support.
Responsibilities:
- Handling and resolving first-line technical requests related to infrastructure Workplace and services.
- Recording and monitoring incidents in the ticketing system.
- Escalating more complex situations to second-line teams.
- Ensuring customer satisfaction through effective and friendly support.
- Collaborating with technical teams for continuous process improvement.
Qualifications :
- Technical training (preferably in IT networking or telecommunications).
- Previous experience in technical support roles is valued.
- Interest and motivation to learn about infrastructure and telecommunications.
- Basic knowledge of Help Desk (Windows networks remote support tools).
- Good communication skills and customer focus.
- Team spirit and proactivity.
Additional Information :
Location: Lisbon
Work schedule: Hybrid. Availability for rotating shifts (including weekends and holidays).
Remote Work :
No
Employment Type :
Full-time
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
