IT Help Desk Specialist Lincoln, NE
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Job Location:
Lincoln, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Job Summary
Work Week Start: Monday
Work Week End: Friday
Work Start Time: 7:00 AM
Work End Time: 4:00 AM
General Summary
The IT Help Desk Specialist receives and responds to users calls and e-mails regarding software and hardware related issues on IT systems. This position creates Help Desk tickets and resolves tickets or gathers information and places tickets in the queue for resolution by other IT team members; works with vendors for quotes on hardware and software purchases; and contributes to successful completion of IT team objectives.
Essential Job Functions
Provides Help Desk support via phone e-mail and personal interaction to PC users for a variety of desktop software products (e.g. Microsoft Windows Microsoft Office Office 365 Aircraft Maintenance Manuals and AS400 for Windows). Resolves issues or coordinates with vendors assigned software developer or other appropriate IT team members to resolve issues. Monitors user issues to identify trends. Edits Knowledgebase to ensure history of issue resolutions.
Monitors the IBM mid-range systems by responding to system messages rerouting batch job queues and print queues for efficient operation performing system cleanup etc. Maintains job scheduler and user menu access.
Maintains hardware and software inventory databases and coordinates the removal and/or disposal of old equipment.
Works with vendors to obtain quotes and order hardware and software. Monitors leasing schedules for accuracy and requests corrections as necessary.
Provide cell phone/smartphone support; including new phones upgrades Duncan Aviation related App support and basic troubleshooting.
Monitors Help Desk tickets and provides effective coordination with technicians through evaluation and prioritization of tickets to ensure timeliness of IT requests.
Completes basic requests for installing configuring and optimizing software and PC hardware.
Processes user security changes for systems including new user setup changes for existing users administering security groups etc. Monitors security software notifications and responds appropriately after research and/or analysis.
Performs other related duties as assigned by management.
Additional Qualifications/Responsibilities
Job Specific Requirements
Licenses/Certificates: N/A
Attendance: Regularly scheduled attendance required
Physical: Tolerates standing and sitting; reads small print; proficient typing and data entry; proficiency with basic database management
Environmental: Tolerates working in a noisy environment
Education and Experience
High School graduate or equivalent required
Business courses at a college level preferred
Customer service or aviation related service experience preferred
Available Benefits
Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
Duncan offers a comprehensive Benefits Package (Medical Dental Vision Vacation/Holiday) that is available to team members on day one.
Plan for your medical needs with a Health Savings Account (employer and employee contributions).
Save for your future through our 401(k) program where you can begin contributions within your first 45 days 50% match on first 6% contributed
Enjoy Duncan Aviations On-Site Fitness & Health Clinics at the MRO locations
Take advantage of a variety of In-House Training opportunities or use Tuition Assistance to further your education.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
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