Desktop Support Technician

Opportunities Industrialization Centers

Job Location:

Rocky Mount, NC - USA

Hourly Salary: USD 20 - 25

Posted on: 11-11-2025

Vacancies: 1 Vacancy

Job Summary

POSITION PURPOSE
The Desktop Support Technician will provide user support to the organization and is responsible for the installation configuration and troubleshooting of computer hardware operating systems network configurations and software.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Troubleshoot configure and monitor the functioning of personal computers and peripherals.
Undertake pre-emptive maintenance on telecommunication equipment.
Electronic Medical Record Support
Assist with the set up and deployment of IT workstations and maintain equipment for end users.
Assist end users with network set up and maintenance at all OIC locations.
Utilization of Remote Desktop Support
Perform information technology projects as directed.
Help create detailed process and procedure documentation.

QUALIFICATIONS

Associates or Bachelors degree in Information Technology or an equivalent combination of education and training/experience. 1-3 years of experience in an Information Technology support capacity.
A Network and other CompTIA certifications preferred.

KNOWLEDGE SKILLS & ABILITIES:

Knowledge of TCP/IP LAN/WAN networking
Knowledge of VMware
Windows 10 and Windows 11 knowledge
Knowledge of telecommunication and VOIP systems
Must have the ability to work independently.
Proficiency with Microsoft Office 365products
Ability to work on multiple projects simultaneously.
Highly organized with ability to report on the status of projects.
Ability to identify and resolve problems in a timely manner.

EQUAL OPPORTUNITY EMPLOYER

OIC Inc. is an equal opportunity employer. OIC Inc. offers equal opportunities to applicants and employees and makes all employment-related decisions based exclusively on job-related qualifications. Our policies and hiring practices ensure non-discrimination based on any protected characteristics.

DIVERSITY STATEMENT

OIC Inc. is committed to valuing all people throughout our organization regardless of background lifestyle and culture. A diverse and inclusive work environment for staff and culturally appropriate care for our board members customers clients and patients are essential to fulfilling OIC Inc.s vision and goals.

Required Experience:

POSITION PURPOSEThe Desktop Support Technician will provide user support to the organization and is responsible for the installation configuration and troubleshooting of computer hardware operating systems network configurations and software. ESSENTIAL DUTIES AND RESPONSIBILITIES:Troubleshoot config...

Troubleshoot configure and monitor the functioning of personal computers and peripherals.
Undertake pre-emptive maintenance on telecommunication equipment.
Electronic Medical Record Support
Assist with the set up and deployment of IT workstations and maintain equipment for end users.
Assist end users with network set up and maintenance at all OIC locations.
Utilization of Remote Desktop Support
Perform information technology projects as directed.
Help create detailed process and procedure documentation.