Director, Client Success
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Job Location:
New York City, NY - USA
Yearly Salary:
USD 115000 - 140000
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Job Summary
About Shift Paradigm
Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology data & analytics business strategy and campaign operations to accelerate our clients businesses. We keep pace with change in modern marketing and technology in order to create both effective scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the worlds most influential martech platforms and are key partners to them and their clients.
Role Details:
Location: Remote (must be based in NYC/Tri-State Area)
Travel: 2-4 client visits / month in NYC expected
The Role
As a Director of Client Success youll be the strategic partner clients turn to when they need to solve complex challenges. Youll drive commercial success across your portfolio while building trusted relationships that expand our impact. This role combines strategic thinking consultative selling and operational excellence to deliver exceptional client outcomes.
What Youll Accomplish
Client Partnership & Growth
- Own the commercial success of your portfolio identifying opportunities and mitigating risks to exceed revenue targets
- Serve as a trusted advisor understanding client business models and creating solutions that drive measurable results
- Lead strategic account planning to expand Shift Paradigms footprint and deepen client relationships
- Navigate the full sales cycle from solution design through contract execution
- Responsible for the bookings revenue and margins within your accounts
Strategic Leadership
- Architect innovative solutions during new business pursuits collaborating across teams to create winning proposals
- Translate industry trends into actionable client recommendations and long-term roadmaps
- Champion client perspective internally advocating for solutions that balance client needs with business objectives
- Drive service innovation by bringing client insights back to inform company strategy
Cross-Functional Collaboration
- Partner with delivery and project management teams to ensure exceptional client experiences
- Serve as an escalation point crafting clear solutions for complex challenges
- Maintain accurate financial forecasts and pipeline data
- Provide direct feedback and coaching to team members for continuous improvement
What You Bring
Experience & Expertise
- Background in professional services with demonstrated success retaining and growing client relationships
- Proven ability to achieve business outcomes in fast-paced entrepreneurial environments
- Strong business acumen with understanding of diverse business models and go-to-market strategies
- Marketing technology experience (marketing automation CRM CDP data platforms)
Skills & Capabilities
- Strategic thinking with ability to synthesize complex information into clear roadmaps
- Consultative approach to problem-solving focusing on root causes and sustainable solutions
- Excellence in written and verbal communication adapting style to audience needs
- Comfort with ambiguity and ability to make sound decisions with incomplete information
- Strong influence and persuasion skills to build consensus across diverse stakeholders
Mindset
- Client-first orientation with genuine curiosity about different industries and challenges
- Results-driven approach with entrepreneurial spirit
- Commitment to continuous learning in sales marketing and technology trends
- Collaborative leadership style that empowers cross-functional teams
What We Offer
- Competitive compensation aligned with your experience and impact
- Remote flexibility with NYC/Tri-State requirement for client collaboration
- Collaborative culture that values diverse perspectives and innovative thinking
- Work that makes a measurable difference for leading brands
Competitive compensation package with total cash compensation of $115000-$140000 base variable commission. No relocation assistance can be offered at this time.
Required Experience:
Director
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Shift Paradigm, a consultancy that executes like an agency, represents an end-to-end shift in the way organizations align around growth. After pioneering the email marketing and marketing automation movements by helping thousands of organizations implement marketing technology platfor ... View more
