Family Support Coordinator (Roanoke, VA)

AT LIFENET HEALTH YOU ARE THE ADVANTAGE

Every day YOU help us to save lives restore health and bring hope to patients and families around the world. At LifeNet Health we cultivate growth innovation and collaboration where your contributions drive solutions that benefit humanity.

Together we are united by a mission greater than ourselves a purpose rooted in healing.

ABOUT THIS JOB
Location: Richmond VA

Department: Clinical Services

Schedule: Full Time 6:00AM 12:00AM CALL (subject to change) Weekends and Holidays

Clinical Status: Clinical Plus

HOW YOULL MAKE AN IMPACT
As a Family Support Coordinator youll play a vital role in advancing our this position under the general direction of the Manager Family Support Services and the Manager On Call (MOC) youll be responsible for obtaining authorization for donation provides organ-donation-informed emotional support and guidance to family members of potential organ donors by providing assistance with end- of- life decisions by providing timely assessment and support where applicable facilitating the approach for organ and tissue donors and supporting the family with the transition to the organ recovery phase of the process. The FSC is required to make independent decisions when approaching families based on training and experience. Collaborates with hospital staff as well as other LNH staff to determine the appropriate time to approach the family to obtain authorization and perform Donor Risk assessment form.

Your work will have purpose every single day contributing directly to life-changing outcomes.

WHAT YOULL DO

• Family Engagement & Advocacy: Obtains authorization for donation. Works empathetically compassionately and professionally with families in crisis to advocate for donation and transplantation. Provides timely support to families that are in need and have the possibility of becoming a donor. Focuses on Donation after Cardiac Death and non-registered donor potential donors. Communicates complicated clinical topics.
• Trauma-Informed Care & Management: Develops effective professional and personal relationships quickly and possesses superior communication skills. Demonstrates the ability to engage in emotionally charged situations and display their experience in crisis assessment intervention and counseling.
• Donation Advocacy with Hospital Partners: Works within hospital to increase physician and other hospital personnel openness and responsiveness to potential organ and tissue donation by developing and maintaining effective relationships with key physicians and other personnel.
• Authorization Process Management: Conducts the Donor risk assessment interview with the family or next of kin and documents accurately in compliance with quality systems and corporate programs.

WHAT YOULL BRING
Minimum Requirements:

• Bachelors Degree Social Work End of Life/Bereavement Care Pastoral Care Crisis intervention or related field
• Valid Drivers License
• Three (3) years experience with Social Work End of Life/Bereavement Care Pastoral Care Healthcare or related Field

Preferred Experience/Skills/Certifications:

• Masters Degree Social Work End of Life/Bereavement Care Pastoral Care Crisis intervention or related field
• Five (5) years prior experience in an OPO or Transplant Center or experience with care of donor family
  

Key Knowledge Skills & Abilities:

• INTERPERSONAL SKILLS: Ability to communicate effectively with colleagues hospital staff and families in crisis as well as community leaders.
• COMMUNICATION SKILLS: Ability to effectively communicate verbally and in writing building relations with all professionals at different levels within the organization.
• CLINICAL KNOWLEDGE: Able to learn medical terminology and common medical conditions leading to brain death. Able to discuss medical conditions with medical personnel.
• TIME MANGEMENT: Able to prioritize multiple competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects multi-task identify project interdependencies and potential risks/pitfalls.
• ATTENTION TO DETAIL: Able to perform tasks thoroughly and with care; checks work to ensure a high degree of accuracy/completeness and early/on-time delivery.
• PROFICIENT IN MS OFFICE: PowerPoint Excel Word Outlook Microsoft Suite
• PSYCHOLOGICAL SKILLS: Ability to work under extreme pressure and high emotional situations. The ability to cope with issues pertaining to death.
• COLLABORATIVE: Ability to build internal and external relationships with staff hospital families in crisis and other leaders.

WHY JOIN LIFENET HEALTH

When you join LifeNet Health youre not just taking a job youre joining a mission-driven community dedicated to making a global impact through regenerative medicine. Youll be part of a workplace that values authenticity collaboration and the drive to make a difference.

We recognize that great work happens when people feel supported. Thats why our total rewards package is designed to help you thrive both professionally and personally.

Heres how we support YOU:

• Affordable Medical Dental and Vision Coverage- Comprehensive care that wont break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters:
  • 18 vacation days (based on position tenure and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard 2 floating)
• Flexible Work Program- For approved roles how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate dedicated professionals.
  

Note: All benefits are subject to eligibility requirements and may be modified at any time with or without notice unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the at-will nature of employment at LifeNet Health.

COMPENSATION

Salary Range: $57373 - $76484/annually

Final compensation will be based on factors such as geographic location qualifications and prior relevant experience. Actual compensation may be higher based on the successful candidates knowledge and relevant experience.

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.

As part of our commitment to safety we maintain a drug-free workplace and conduct pre-employment substance abuse screening.