Customer Service Advocate, Remote
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Job Location:
Birmingham, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
Ready for a Mission That Truly Matters
Join Disabled Veteran Solutions (DVS) as a Customer Advocate
Disabled Veteran Solutions (DVS) is seeking passionate and dedicated Customer Advocates to join our Customer Service Division. At DVS youre not just part of a team-youre part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.
The Mission
As a Customer Advocate you will be the primary point of contact for 50-70 individuals each day guiding them through their healthcare needs with empathy accuracy and professionalism. From navigating PCPs and medications to coordinating appointments and benefits your role will help make healthcare easier and more accessible for those we serve.
Position Details
Position Type: Full-time remote
Schedule: Monday through Friday with 8-hour shifts between 8:00 AM and 8:00 PM EST
Training: Comprehensive 7-week orientation with full training and ongoing support
Environment: 100% work-from-home opportunity
What You Bring
Excellent active listening and problem-solving skills
Ability to manage multiple systems and tasks efficiently while maintaining a professional and empathetic tone
Genuine passion for improving the lives of others
Qualifications
High School Diploma or equivalent (Bachelors degree preferred)
Minimum of 1 year of experience in insurance operations or a related field
Proficiency in using multiple web-based platforms and tools
Strong attention to detail and organizational skills
Preferred Experience
Background in healthcare insurance social work or behavioral health
Familiarity with medical terminology and health benefit plans
Proven success in a customer service environment especially in complex high-volume settings
Why Youll Love Working with DVS
Competitive compensation and comprehensive benefits
Opportunities for professional growth and advancement
A supportive inclusive and veteran-owned organization committed to excellence and service
If youre ready to make a meaningful impact from the comfort of your home wed love to hear from you.
Apply today and join us at DVS-where your mission meets purpose.
Position Details:
- Start Date: Start Date - Monday January 19 2026 Hiring closes December 19 2025 - get your application in early!
- Schedule: 8-hour shift Training 8am to 4:30pm EST; Permanent M Tu W Th 8:30am to 5pm EST W 11:30am to 8pm EST
- Pay: $17.00/hour to start / $18.00/hour for bilingual to start; plus bonus opportunities
A pre-employment drug screening and criminal background check are required prior to employment.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Disabled Veteran Solutions is a nationally recognized provider of outsourced BPO services. Specializing in full service contact center solutions, IVR, front and back office services, PEO as well as consulting. Call Center.
