State Software Fiscal Support Specialist

Marion, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

POSITION TYPE: NONEXEMPT

ROLE & RESPONSIBILITIES:

The State Software Fiscal Support Specialist supports the use of all Fiscal Services software used by META Solutions consortium members. This position is responsible for providing professional client support; troubleshooting user issues; overseeing and performing state reporting of district information and providing training and resources to META Solutions clients.

This position will begin no sooner than March 2 2026 and will be based one day per week at our Marion office with the remaining four days worked remotely as schedules permit.

PRIMARY RESPONSIBILITIES INCLUDE:

Maintain an in-depth understanding of the state software system
Provide professional and reliable customer support for all clients
Utilize software to track and accurately respond to client inquiries
Provide user support; troubleshoot district issues; provide accurate solutions and answers to district inquiries by phone email or face-to-face consultation
Attend trainings and disseminate software information to district users and clients of META
Create training materials step sheets and documentation to assist users with frequently asked questions
Prepare and host training seminars classes and other opportunities for district users to receive professional development as assigned
Perform any and all other related duties as assigned

QUALIFICATIONS & EDUCATION REQUIREMENTS:

1- 5 years of experience in nonprofit or school district financial offices
Associates degree in finance accounting business administration or a related field preferred
Evidence of a high-level of computer application related skills including use of Microsoft Office; skill in using project management applications a plus
Skill knowledge and application of high-level computer skills including databases and spreadsheets as well as some technical understanding of software
Strong customer service and communication skills
Ability to handle software user inquiries effectively
Ability to take direction from several staff members and prioritize tasks fairly and efficiently
Ability to collaborate and communicate with various stakeholder groups
Ability to work in a team setting
Ability to multitask and execute duties according to deadlines and with accuracy
Maintain compliance with FBI/BCI background check requirements

Required Experience:

POSITION TYPE: NONEXEMPTROLE & RESPONSIBILITIES:The State Software Fiscal Support Specialist supports the use of all Fiscal Services software used by META Solutions consortium members. This position is responsible for providing professional client support; troubleshooting user issues; overseeing and...