Veterinary Referral Coordinator Cardiology
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Job Location:
Lynnwood, WA - USA
Monthly Salary:
$ 19 - 24
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
Description
Position at Veterinary Specialty Center of Seattle
Veterinary Specialty Center of Seattle- Cardiology Referral Coordinator
Lynnwood WA
Full-time-Monday-Friday 8a-4:30p
Compensation: $19-24/hr-based on experience
The right candidate:
- has excellent communication skills
- works well on a team as well as independently
- has impeccable customer service skills
Why work at VSC of Seattle
Veterinary Specialty Center of Seattle in Lynnwood offers 24-hour emergency and critical care for your pet. Our AAHA-accredited team includes emergency and board-certified veterinary specialists whose approach to veterinary medicine enables them to work together in support of our mission to improve the quality of life for pets and their owners.
Veterinary Specialty Center of Seattle in Lynnwood offers 24-hour emergency and critical care for your pet. Our AAHA-accredited team includes emergency and board-certified veterinary specialists whose approach to veterinary medicine enables them to work together in support of our mission to improve the quality of life for pets and their owners.
Position Overview
The purpose of this position is to provide outstanding client service. The Referral Coordinatordifferentiates between routine and emergency cases schedules appointments processes payments manages financial information and communicates information between clients and staff.
Primary Responsibilities
- Returns phone calls promptly in the order in which they were received.
- Creates appointments over the phone for clients explaining the process based on the specific department.
- Obtain history for the patient from referring veterinarian based on the department specifications.
- Complete confirmation calls/texts with owners specifying special instructions based on the department requirements.
- Answer phones/assist with CSR duties during downtime.
- Follows established hospital guidelines for communicating with clients indifferent typesof situations such as general inquiries scheduling appointments routine and non-routine medical questions patient emergencies and prescription refills.
- Handles basic questionsregardinghospital services fees and animal care and treatmentin accordance withhospital policies. Appropriately directs other questions and communication to a veterinarian Practice Manager or other staff member.
- Uses active-listening skills to obtain all necessary medical and personal information from the client.
- Discerns any potential client problems complaints or questions and handles them appropriately.
- Communicates with clients as neededregardinginvoices and the medical status of their pets.
- Provides clients with any information or instructions they will need prior to their appointments.
- Maintains knowledge of current wellness-care standards and common medical problems.
- Maintains current client contact information.
- Can provide referral information to clientsregardingprimary care vets or other emergency clinics.
- Monitors appointment schedule and communicates with clients about wait times.
- Uses the clients and pets names to personalize communication.
- Createsaccountfor new clients and walks them through the check-in process.
- Creates a compassionate environment for clients discussing euthanasia.
- Accurately enters and retrieves records and reportsandmaintainsthe database.
- Generates financial and other reportsusing the computer system as directed.
- Promotes the hospital topersonsinquiring about the practice fees and products/services.
- Informsclients of suggested procedures tomaintaintheir pets good health.
- Promote the practices products and services to clients making suggestions whenappropriate.
- Mailssympathy cards to clients.
- Adheres to all hospital policies standards and procedures including but not limited to uniforms grooming smoking and personal calls as stated in the hospital procedures manual.
- Communicates basic patient preventative care protocols to clients.
- Maintains knowledge of the practices products and services.
- Improves uponveterinary knowledge and skills by taking advantage of in-house education materials (e.g. CDs books and videos) and byparticipatingin continuing education staff meetings and in-house training.
- Attendsall staff and departmental meetings asrequested.
- Retrieves and re-files medical records accurately and promptly.
- Purges inactive files as directed.
- Updates client files and patient records as needed.
- Scans medical documents.
- Faxes medical records to requesters with client requests. DirectsrDVMstoVetLinkportal.
- Processes returned mail/postcards. Contacts client to verify and correct contact information.
- Work directly with the referring community veterinarians tofacilitatea smooth appointment process providing direct communication with the specialty doctors.
- Retrieves client records and preparesneeded formsin advance of clients arrival.
- Completes required forms such as the new client form patient visit form and client report and obtains all necessary information. Notes the source of client referrals.
- Followshospital policiesregardingpatient admittance.
- Relays all necessary information to the veterinarians and technicians.
- Triages urgent-care patients and communicates with the medical team asappropriate.
- Verify all invoices are approved prior to client discharges.
- Accepts payments from the client. Accurately processes cash checks charge card payments credit account paymentsCare CreditScratchpay and other forms of payment
- Performs end-of-day procedures each evening including balancing the cash drawer running daily reportspreparingand making a bank deposit and presenting reports and deposit receipts to the financial department.
- Assistsstaff with cleaning and straightening the public areas of the practice including the front desk reception area client restrooms and exam rooms.
- Maintains and replenishes refreshment area.
- Opens the practice and sets up for the morning as directed.
- Closes the practice for the evening as directed.
- Serves as a representative of the hospital displaying courtesy tact consideration and a positive attitude in all interactions with clients patients and other staff members.
- Demonstrates initiative in everyday duties by seeking other work during down timesassistingother employees and filling in for other employees as needed.
- Adheres to the posted work schedule. Arrives for work promptly and begins work at start policies for reporting lateness or absences.
- Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
- Organizes work area and exercises time-management skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm organized manner.
Requirements
- Educationequivalentto the completion of the 12th grade.
- Knowledge of general office practices and procedures Client Care Specialist (receptionist) duties and telephone techniques.
- Demonstrated ability to perform clerical work with speed and accuracy use a multiple-line telephone system and handle cash and other forms of payment.
- Experience assembling patient records obtaining relevant information from clients and accurately entering a variety of information in patient records.
- Ability to complete assigned tasks in the time allotted without direct supervision.
- Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.
- Excellent interpersonal communication skills.
- A commitment to outstanding client service.
- Ability to lift objects weighing 40 pounds withoutassistanceand objects weighing more than 40 pounds withassistance.
- Ability to stay on task and work energetically for entire shift sometimes exceeding 10 hours per day.
- Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.
- Preferred: Ability to type 45 words per minute and use a 10-key adding machine.
- Preferred: At least two years recent experience in an office or medical environment with increasing responsibilities.
We offer an incredible benefits package including competitive compensation $19-24/hr-based upon experience and skill set health vision & dental paid parental leave matching 401(k) PTO generous pet care discounts and much more!
Visit our website for more information about our practice you are passionate about pets and providing exemplary customer service we want you to join our team!
Apply today!
Apply today!
Required Experience:
IC
Key Skills
- Veterinary Experience
- Animal Care
- Communication skills
- Veterinary Assistant
- Veterinary Technician Experience
- Vital Signs Experience
- Animal Handling
- Animal Restraint
- Experience Administering Injections
- Catheterization
- Medication Administration
- Venipuncture Experience
About Company
Thrive Pet Healthcare is a nationwide network of veterinary clinics, including emergency vets, urgent care vets, primary care vets, and specialty vets.
