Manager, Credit & Operations

Operational Leadership

• Partner with the GM Credit & Operations to execute and embed the next phase of our operating model.
• Drive operational excellence through structured process improvement AI-enabled workflow automation and disciplined change execution.
• Collaborate with local and offshore leaders to ensure seamless handovers alignment on quality standards and consistent service delivery.

Process Design & Optimisation

• Map analyse and redesign existing workflows to improve efficiency scalability and consistency.
• Identify and champion automation and AI opportunities in partnership with Technology and Data Science teams.
• Integrate AI insights into operational decision-making forecasting and workforce planning.
• Establish productivity benchmarks (e.g. matters per FTE cycle time rework rate) and drive continuous improvement through data-led insights.

Governance & Performance Management

• Develop and implement frameworks to track KPIs SLAs and quality metrics across teams.
• Ensure compliance with operational and regulatory requirements and data-handling standards.
• Produce concise reporting and analysis to inform senior leader decision-making.

Capability & Development

• Build capability within the Manila operations team through structured training coaching and performance development.
• Foster a high-performance collaborative culture aligned with Lendi Group values.
• Strengthen alignment between Manila and onshore teams to ensure shared accountability and continuous improvement.
• Champion digital fluency and readiness to adopt emerging AI tools that enhance operational efficiency and outcomes.

Qualifications :

• 4 years experience in operations process management or shared services ideally within financial services or property industries.
• Proven track record leading offshore or distributed operational teams in a high-volume regulated environment.
• Strong analytical skills with the ability to turn data into insight and operational action.
• Demonstrated experience in process design workflow optimisation and performance improvement including exposure to automation or AI-driven tools.
• Exceptional stakeholder management and communication skills able to work across all levels from frontline staff to senior leadership.
• A hands-on commercially minded operator who blends strategic thinking with disciplined execution

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• Hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support including medical mental health and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional weeks Loyalty Leave each year after reaching 3 years service.
• Wellness initiatives with a strong focus on psychological safety.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

#lendigroup #LI-AMH1 #LI-hybrid

Remote Work :

No

Employment Type :

Contract