Customer Service Representative

Oakville - Canada

Monthly Salary: Not Disclosed

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.

We currently seeking aCustomer Service Representative. This role is based out of ourOakville office and will report to the Customer Service Manager.

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Job Summary

IPEX is looking for a customer-focused detail-oriented professional to join our dynamic this role youll manage multiple accounts collaborate across departments and deliver exceptional service to our valued customers. If you thrive in a fast-paced environment and enjoy problem-solving this is the opportunity for you!

Principal Responsibilities

Respond promptly to customer inquiries regarding pricing delivery technical support and order status.
Resolve service issues delays and disputes with professionalism and efficiency.
Process and track customer orders via EDI fax and phone using our ERP system.
Verify pricing terms and delivery requirements to ensure accuracy.
Monitor back-orders and coordinate with production purchasing and distribution teams.
Prepare accurate quotations and provide technical support using IPEX resources. Collaborate with internal teams to ensure seamless customer experiences.

Qualifications & experience

Minimum 1 year of customer service experience ideally in a high-volume environment.
Strong communication skillsboth written and verbalwith a professional customer-first approach.
Proficiency in SAP and Microsoft Office; ERP experience is a desired asset
Excellent time management and multitasking abilities.
Proven problem-solving skills and the ability to resolve issues patiently and effectively.
Team-oriented mindset with a commitment to fostering a positive work environment.
Industry experience is considered a strong asset.

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and upon request will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation please contact HR at

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Required Experience:

Unclear Seniority

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.We currently seeking aCustomer Service Representative. This role is based out of ourOakville office and will report to the Cust...