Call By Call Manager
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Job Location:
Knightstown, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Jakes Heating Air & Plumbing is looking for a Dispatcher/ Call By Call Managerwho thrives in the middle of the action. If you know how to manage chaos support technicians and keep operations running like a well-oiled machine this is your spot.
Were a family-owned HVAC and plumbing company thats been proudly serving our community since 2006. We take pride in delivering top-quality plumbing services and home comfort solutions our customers can count on.
Your Role
As the Dispatcher youll be the operational hub managing service calls in real time dispatching technicians analyzing ticket performance and making sure every job runs smoothly from start to finish.
Responsibilities
Monitor and manage incoming HVAC and plumbing service calls in real time
Dispatch technicians based on availability proximity and job priority
Conduct post-call reviews with technicians on job performance and ticket details
Provide field support pricing guidance and quick decision-making when needed
Communicate with customers for scheduling updates and satisfaction follow-up
Track job progress materials used and technician productivity metrics
Collaborate with the office team for accurate billing and customer records
Identify upsell opportunities and coach technicians to improve performance
Maintain daily summaries and logs to measure success
What Youll Need
Prior experience in dispatching service coordination or call center operations (HVAC or plumbing preferred)
Strong multitasking communication and organizational skills
Ability to stay calm under pressure and solve problems quickly
Familiarity with plumbing or HVAC service terminology is a plus
Comfortable using scheduling software and CRMs (ServiceTitan experience preferred)
Team-focused mindset with a customer-first attitude
Why Youll Love Working Here
Performance-based bonuses or commissions
Consistent daytime schedule with predictable hours
Career growth opportunities and leadership development
Positive supportive and fast-paced work environment
Work with a trusted family-owned company thats been serving the community since 2006
Required Experience:
Manager
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
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